Guest Liaison

2 days ago

Sydney, Australia FIRST CONTACT Full time

Location: Sydney, Workplace Sydney Salary: AUD Industry Standards

Guest Liaison - Workplace Experience (Sydney)

**Location**: Sydney CBD
**Roster**: Monday to Friday | Standard hours 8:30am - 5:00pm, with flexibility for events as required
**Work Type**: Full Time

FIRST CONTACT

Step into a dynamic role where no two days are the same. As our **Guest Liaison**, you'll be the face of a premium Sydney workplace — creating seamless, memorable experiences for every guest and team member who walks through the doors.

From managing the flow of the floor to coordinating behind-the-scenes logistics, you’ll be at the heart of operations, making sure everything (and everyone) runs like clockwork.

**WHAT YOU’LL DO**

In this people-first, operations-focused role, your day could include:

- Coordinating **meeting rooms**, **catering, couriers, and stationery** orders across multiple systems
- Managing **incoming calls** on a rotating roster (fortnightly)
- Assisting walk-ins and responding to enquiries with confidence and clarity
- Overseeing **employee and visitor access** through our digital security system
- Allocating and managing **employee lockers** to support hybrid and flex-desk working
- Sorting and distributing **daily mail**

You’ll take full ownership of the employee & guest journey while supporting the workplace with efficiency and care.

**WHAT YOU’LL BRING**

You’re polished, proactive, and thrive in fast-moving environments. Whether juggling systems, managing last-minute changes, or setting up for high-profile meetings — you keep calm, stay focused, and deliver with warmth and professionalism.

**To thrive in this role, you'll need**:
✔ Strong multitasking and time management skills
✔ Confidence using multiple digital systems simultaneously
✔ The ability to think on your feet and pivot priorities quickly
✔ Experience managing executive-level spaces or meetings
✔ A natural sense of pride in your presentation and your space
✔ A genuine passion for helping others and delivering premium service

**WHY JOIN FIRST CONTACT?**

✨ **Consistent Hours** - Standard 8:30am - 5:00pm schedule, with flexibility for events when needed
**Great Pay** - Competitive rates that reflect your talent and contribution
**Perks** - Monthly rewards and vouchers from top retailers
**Corporate Wardrobe** - Uniforms provided and dry-cleaned on us
**Wellbeing Support** - Access to **Sonder**, our Active Health Partner, offering 24/7 mental and physical health support, wellness tools, and confidential guidance
**Growth & Development** - Be part of a company that invests in your future
**Iconic Workspaces** - Work in some of Sydney’s most stunning corporate offices

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