Assistant Night Manager

1 week ago

Sydney, Australia Holiday Inn Full time

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

Under the direction and guidance of the Night Manager, lead and oversee all aspects of Front Office whilst on duty to deliver a unique guest experience that brings the brand to life. This role will predominately support the overnight team, working closely with the Night Manager to complete the night audit process, and operate as the Night Manager in their absence.

Your day-to-day:

- Complete and/or oversee night audit function and preparation of daily financial reports and audit functions.
- Proactively monitor budget and labour costs with a view to maximising productivity. Observe both immediate and long-term changes to the volume of business and react accordingly in liaison with Front Office Manager.
- Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
- Adhere to all CSA responsibilities and accountabilities.
- Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction.
- Conduct any other duties as directed by senior management.

What we need from you
- The right to work in Australia
- Bachelor’s degree / higher education qualification / equivalent in Hotel Administration and/or Business Administration
- Four years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and experience
- Strong English language
- Valid Responsible Service of Alcohol and First Aid Certificate

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

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