Guest Regulatory Information Administrator

11 hours ago

Sydney, Australia The Star Entertainment Group Full time

At The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations.

Our properties across Sydney, Brisbane, and the Gold Coast are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.

The Star Entertainment Group (TSEG) is an ASX-listed company committed to supporting the communities in which we operate. TSEG will achieve this by leading with integrity and values to enable us to provide entertainment, gaming, and leisure experiences safely, responsibly, and ethically.

As our Guest Regulatory Information Administrator reporting to the Group Manager Responsible Gambling, you will play a pivotal part in administering guest-oriented business processes and practices, particularly in relation to Privacy and Responsible Gambling.

This role offers a unique opportunity to work within multiple areas of the business to support appropriate use and administration of processes related to regulatory obligations or The Star policy requirements

**A few of your responsibilities**:

- Manage and respond to requests for information pursuant to the Privacy Act 1988 (Commonwealth)
- Process exclusions paperwork and maintain records of exclusion decisions
- Support the operation of Exclusion review Committees
- Assist the Patron Liaison Managers to maintain business processes and standards documents
- Assist in the administration of the Protect Database particularly in respect of The Responsible Gambling Persons of Interest register and Exclusions related registers

**What we are looking for**:

- Attention to detail as well as time management skills
- Tertiary qualification in that discipline or equivalent experience.
- Accreditation with Australasian Compliance Institute desirable.
- Previous compliance experience in a multi-purpose operational environment.
- Exposure to regulatory work environments.

Ideally you will have strong foundations in regulatory compliance and administration, preferably in within relevant industry such as healthcare, finance or legal. Your demonstrable experience navigating complex regulatory frameworks will set you up for success and enable you take on the challenges of a matrix business structure.

**What we can offer you**:

- Extraordinary growth opportunities personally and professionally
- Flexible working arrangements
- Up to 30% discounts across award winning restaurants and accommodation
- Lifestyle discounts including gym memberships and dry-cleaning services
- Complimentary meal on site every day, including hot meals, sandwich bar and more
- Discounted parking + other transport options (dependent on property)

**_ Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._**

**Our culture**:
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace

**It's your move**

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