Guest Services Assistant

The opportunity

At White & Case, you'll be welcomed as part of our global team from day one. We'll give you real responsibilities and the support you need to succeed.

As a Guest Services Assistant, you'll be the friendly face greeting clients and visitors, making sure they have a great experience every time. You'll work with different teams to make things easy and enjoyable for everyone who comes through our doors. Your role helps set us apart and makes White & Case a welcoming place.

You will be a part of our Office Operations team which keeps everything running smoothly behind the scenes. We handle the day-to-day details that make our offices comfortable and safe—whether you're working onsite or remotely. From managing our spaces to making sure our systems and services work well, we help create a great place to work.

We'll help you build your customer service skills and give you the tools to deliver top-notch service. Here, you'll find a supportive environment where people are approachable and always happy to help or answer questions.

Key responsibilities

• Hospitality Services – Provide and replenish refreshments, catering, tea/coffee orders, and ensure comfort during long/all-day meetings.
• Reception & Client Service – Provide reception cover by greeting clients, managing the inbox, and handling urgent queries in the receptionist's absence.
• Meeting Room Setup & Support – Arrange furniture, catering, AV/sound checks, and conference facilities for meetings and events.
• Technical Assistance – Support staff and guests with IT/AV needs (e.g., connecting presentations, liaising with IT, resolving tech issues).
• Room & Facility Maintenance – Monitor and report issues (cleaning, equipment faults, furniture damage), reset rooms after use, and maintain visitor desks.
• Kitchen & Breakout Area Management – Keep shared spaces clean and functional, restock supplies, and perform routine equipment cleaning (e.g. coffee machines).
• Office Supplies & Procurement – Order, restock, and manage inventory for stationery, kitchen, cleaning supplies, and process related invoices.
• General Office Administration – Support Office Operations Manager with building management liaison, security procedures, procedure manuals, and ad hoc administrative tasks.

The skills and attributes we are looking for

• 2+ years of proven working experience in a customer service role. Experience in a corporate boardroom, function centre, airline or high-end restaurant environment is highly regarded
• Barista license (desired)
• RSA (desired)
• Professional appearance and demeanour suitable for high-end corporate client interactions
• Ability to work well independently and in a team environment.
• Ability to be resourceful and proactive in dealing with issues that may arise
• Ability to organise, multitask, prioritize and work under pressure
• Basic computer skills including Microsoft Office and ability to troubleshoot simple AV equipment
• Ability to be flexible and work overtime for special program events
• Permanent right to work in Australia (Australian citizenship, permanent residency, or valid work visa for ongoing employment)

About White & Case

We are a global law firm with longstanding offices in the markets that matter today. Our on-the-ground experience, our cross-border integration, and our depth of local, US and English-qualified lawyers help our clients work with confidence in any one market or across many.

How to apply

Interested? Please apply by submitting your CV for further consideration.

We are dedicated to creating an environment where people from all backgrounds can thrive and encourage applications from all ages, cultural backgrounds, First Nations communities, genders, sexual orientations, as well as people who have family or carer responsibilities. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

For more information about White & Case please visit our website

Note to recruitment agencies: Our internal Recruitment team are responsible for all end-to-end lateral recruitment processes. All agencies must sign White & Case terms of business, which are office specific. Candidates submitted by an agency without terms of business agreed with the appropriate office, and/or outside of our online application tracking system, will not be considered a formal introduction.

Any applications and CVs sent directly to White & Case Partners and employees will not be accepted as formal introductions. If you have any questions, please contact the APAC Recruitment Team. When engaging with agencies, we are supported by our preferred suppliers.