Bell Captain

2 weeks ago

Sydney, Australia Marriott International, Inc Full time

**Job Number** 22204198

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, NEW SOUTH WALES, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**Position Summary**:
The Bell Captain is required to ensure all guest's and associate needs, queries and problems are anticipated and resolved in a timely manner, plus be responsive to requests/instructions of Manger on Duty
- Concierge/ Bell Desk/ Chief Concierge and Front Office Manager.

**Core Activities**:

- Attend all rostered shifts including shift work and weekend work in accordance with rosters.
- Be familiar and knowledgeable of daily events, promotions, V.I.P.'s, opening hours and menus of Restaurants.
- Knowledge of Hotel facilities, services and local area and attractions.
- Liaison between guests and Tour Operators.
- Maintain an up-to-date knowledge of transport and tour services.
- Effectively communicate by disseminating information to associated departments.
- Accommodate any and all guest’s needs and requests. Ethically Utilize industry contacts to satisfy guest needs.
- Be pro-actively involved in the hotel's operation and assist Driveway, Bell Desk and Front Desk during periods of peak times.
- Keeping up-to-date with any events within the hotel.
- Conduct performance counselling with associates as required.
- To work as and where directed by Management plus follow all reasonable requests.

**Preferred Attributes and Qualifications**:

- Previous experience in similar role
- Excellent Customer Service Skills
- Capable knowledge of Opera PMS
- Proven ability to work under pressure
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

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