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Product Coordinator

3 weeks ago

Cheltenham, Australia APT Travel Group Full time

**ABOUT US**

APT Travel Group - We are a world leading travel company, passionate about helping travellers explore cultures, experience places, and connect with others, to live an enriched life. This passion, along with a profound respect for ourselves, our workmates, our customers, our community, and our environment, has seen ATG establish a position as one of the world's leading travel companies.

**THE ROLE - **based in our Cheltenham office - Melbourne

We employ industry experienced professionals or individuals with a passion to work in travel. The coordinator is responsible for assisting to all APT, Travelmarvel & TravelGlo product teams with tour set up and ongoing tour maintenance. Provide support to Customer Service Centre and Sales Teams to grow product knowledge. Work to develop processes and procedures as well as system improvements to benefit the business.

Product Coordinators assist with the following activities
- Secure inventory with suppliers
- Tour package set up
- Management of cruise and hotel inventory
- Ensuring suppliers receive all final rooming lists, passenger lists, cruise manifests within the contracted time frame
- Assist business to maximise inventory
- Assist with the traveller feedback forms
- Streamline/improve/develop processes to ensure consistency across all products and brands
- System improvements to enable better efficiency for the business
- Assisting Customer Service Centre with product enquiries
- Create traveller documentation

**ABOUT YOU**
- High attention to detail
- Strong communication and organisation skills
- Ability to manage multiple activities and demands at the same time
- Time management
- Analytical and problem-solving skills
- Show initiative in assessing and implementing systems and processes to improve efficiency and teamwork
- Demonstrate strong teamwork while maintaining the ability to work autonomously
- Proficiency in Microsoft Office, particularly Excel

**OUR VALUES**

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- ** Genuine service** - We genuinely care about the experience we create for our guests, trade partners and internal stakeholders
- ** Better together** - We are better when we connect and collaborate, valuing all opinions
- ** For tomorrow** - We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits
- ** Celebrate the moments** - We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all

**WHAT WE OFFER**
- Flexible work place culture with hybrid working model based in our Melbourne office
- Experience our luxury products with familiarisation trips, including discounted travel for you, your family and friends
- 4 weeks’ annual leave per year plus a bonus week if requirements are met
- Chance to give back via our work place giving initiatives through our One Tomorrow Foundation
- Learning and development opportunities
- Access to our Uprise Wellbeing program
- Great team environment throughout the company
- Onsite parking available and close to cafes, shops, Southland Shopping Centre and public transport

**TO APPLY