Tour Administration Coordinator

4 days ago

Cheltenham, Australia ATG Full time

**ABOUT US**
The APT Travel group has an outstanding reputation in the travel industry of delivering 5-star customer service to our industry partners. With over 90 years’ experience, we deliver life enriching journeys to our valued guest. We are looking for detail-oriented Tour Administration Coordinator to join our team in helping to continue to set the benchmark in the travel industry.
**THE ROLE**
Based in our Cheltenham office in Melbourne, this role will report to the Product Manager and is responsible for providing excellent tour administration support for global destinations whilst ensuring delivery of exceptional customer service. You will be required to have a commitment to detail, flexible attitude in your approach to work and be prepared to take responsibility for and the ownership of the performance of your duties. The Department is required to work closely with the Product Teams, Reservations, Operations, Suppliers, and other key external and internal customers.
**Product Administration Assistant will work with the following activities**:

- Meet contractual deadlines for all products and destinations
- Ensure daily tasks are completed in accordance with contractual deadlines
- Issue daily reports
- Manage inboxes
- Monitor and review processes and suggest opportunities to make efficiency improvements for the benefit of the entire team

**ABOUT YOU**
- Previous experience working in Travel or Product advantageous
- High attention to detail
- Superb communication and organisation skills
- System knowledge of Polar Online with Odyssey and Oxygen a bonus
- Ability to manage multiple activities and demands at the same time
- Analytical and problem-solving skills
- Show initiative in assessing and implementing systems and processes to improve efficiency and teamwork
- Demonstrate strong teamwork while maintaining the ability to work autonomously
- Proficiency in Microsoft Office, particularly Excel

**WHAT WE OFFER**
- Familiarisation trips to experience our product firsthand
- Flexible workplace culture with a hybrid model
- 4 weeks’ annual leave per year plus a bonus week if requirements are met
- Chance to give back via our work place giving initiatives through our One Tomorrow Foundation
- Learning and career development opportunities
- Great team environment throughout the company
- Volunteer Days
- Onsite parking available and close to public transport and shops

**OUR VALUES**
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- **Genuine service** - We genuinely care about the experience we create for our guests, trade partners and internal stakeholders
- **Better together** - We are better when we connect and collaborate, valuing all opinions
- **For tomorrow** - We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits
- **Celebrate the moments**:

- We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all

**Job Types**: Full-time, Permanent

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