Regional Technical Manager

5 days ago

Melbourne, Australia Penske Full time

**Your new opportunity**:
Provide market leading aftersales support through the delivery of customer focused technical and product support to Penske MAN dealers in Victoria and Tasmania through effective leadership, organisational skills, and dealer capability to support customers success in their business.

In this role you will:

- Provide product and technical support to assigned Penske authorised dealers and branches to develop capability to support dealers and customers in this region
- Maintain and develop strong relationships with key personnel within the network including operational and executive management in regard to support issues, product releases and updates
- Establish consistent Aftersales Service procedures throughout the dealer network
- Liaise with major franchise suppliers on a regular basis
- Implement best practices to optimise customer uptime into the dealer network for after sales service
- Deliver general technical and operational updates to dealer/branch staff as required
- Carry out structured dealer visits and develop improvement action plans in conjunction with the dealer/branch management team

**About you**:

- Appropriate trade and technical qualifications
- Sound skills with the MS Suite of products
- Strong organisational, time management and customer service skills
- Excellent written and oral communication skills
- Demonstrated experience in technical area at management or supervisory level
- Strong problem solving skills
- Alignment with Penske values of Ownership, Passion, Teamwork, Integrity and Care.

**Added benefits**:

- More than 20 sites across Australia & New Zealand.
- Flexible work arrangements.
- Penske Power-Up Day - An additional paid day off for all permanent employees.
- Refer a friend and we'll pay you $4,000 for Diesel Technicians, Service and Parts Advisors & $1,000 for all other roles (conditions apply).
- Commitment to career development and progression.
- Commitment to providing the highest levels of safety, technical and leadership training.
- Reward and Recognition Programs.
- Employee Assistance Program.
- Family Friendly benefits.
- Access to discounted travel, health insurance & motor vehicle leasing options.

**About Penske**:
With over 1,200 employees across Australia and New Zealand, **Penske** is an iconic brand in both the business and racing worlds and a Fortune 500 company with a global presence. Operating across some of the most dynamic on and off-highway markets in the country, including road transport, energy solutions, mining, rail, defence and commercial marine and the leading distributor of premium power systems solutions.

**Be ambitious. We are.**

**_ Penske Australia & New Zealand are committed to supporting veteran employment_

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