Regional Service Manager

About Geely:

• Geely is a global leader in smart electric vehicles and automotive innovation.
• Own iconic brands like Geely Auto, Zeekr, Volvo, Polestar, Lotus, and hold a 17% stake in Aston Martin.
• With $100B+ assets and 140,000+ employees worldwide.
• 30,000+ engineers & designers across China, Sweden, the UK, the U.S., and Germany.
• 4,000+ sales/service locations worldwide.
• Fortune Global 500 company for 13 consecutive years.
• Pioneering AI-driven automotive solutions with one of the largest cloud computing centers (1.02 Exaflops/sec).
• Geely's Geespace launched 20 satellites to enable safe autonomous driving.
• World-class digitalisation and AI-driven manufacturing.
• Mission & Vision:
  A Sustainable Future, A Better World
• Core Value:
  Truth-seeking & practical, hardworking & enterprising, collaborative & innovative
• Culture:
  Achiever, Problem-Solving, Benchmarking, Compliance

About the Role:

• Geely Auto Australia are looking for an experienced Regional Service Manager – Southern region to join our growing team. This is a newly created position based at the Melbourne site in Truganina.
• This role would suit an enthusiastic, experienced Aftersales professional with a genuine interest in supporting dealership operations and customers. A strong focus on collaborating with our growing dealer network is important and supporting them towards achieving their aftersales growth and customer satisfaction goals.

Key Responsibilities:

• Conduct regular on-site dealer visits to assess, track and improve dealership performance in line with Geely's standards, goals and targets to deliver premium customer experiences.
• Complete dealer visit reporting allowing for informed decision-making and improved compliance and brand reputation.
• Managing and motivating Dealership aftersales teams to collaborate in achieving the aftersales business outcomes of Geely Auto Australia.
• The implementation of strategies that improve aftersales financial outcomes, while best balancing dealer, and customer satisfaction.
• Supporting Parts operations through 3PL engagement across the Dealer network.
• Management of Dealer parts & service performance targets, obsolescence, trade business and monitoring inventory levels.
• Enabling of Geely systems and processes training to dealers aligned to the policies as set by the factory and Geely Auto Australia.
• Supporting customer relations through the prompt resolution of customer complaints and special incidents at a regional level.
• Monitor and maintain standards adherence and policy compliance across the dealer network.
• Provide technical and warranty support to dealers, ensuring timely resolution of complex service cases and accurate warranty claim management in compliance with Geely Auto Australia policies.
• Monitor and analyse key aftersales KPIs (e.g., CSI, first-time fix rate, warranty cost, parts supply rate) to identify improvement opportunities and implement action plans with dealers.
• Support dealer capability building through service advisor coaching, technician certification programs, and reinforcement of Workplace Health & Safety (WHS) compliance across service operations.
• Report regional market insights, including competitor aftersales practices and customer trends, to inform Geely Auto Australia's strategy and continuous improvement initiatives.
• Active stakeholder engagement with Geely's aftersales and regional management teams to achieve common goals.
• Other ad-hoc duties required to support the Aftersales and parts warehouse operations.

Preferred competencies:

• Previous experience as a regional aftersales manager or in dealer management.
• Familiarisation with Parts & Service operational key functions and performance requirements.
• Strong skills in business management, problem-solving and analytical thinking.
• Willingness to travel to all regions and the Sydney head office as required.
• Demonstrated the ability to uphold the company's aftersales standards and brand image.
• Expertise in; multi-tiered relationship management with dealers.
• Excellent written and verbal communication skills.
• Ability to effectively multitask priorities, organise workload, and work autonomously.
• A friendly and positive attitude towards dealers, customers, co-workers and business partners.
• Proficiency in English (both written and spoken) is essential; Mandarin language skills would be beneficial.
• Applicants must have full working rights in Australia. Visa sponsorship is not available for this role.
• Current Australian Drivers licence.