Receptionist

The purpose of this position description document is to provide you with a clear understanding of your
role, and how that role fits within Melbourne Institute of Technology (MIT) as an organisation. This
document provides an outline of your key areas of accountability and desired outcomes from
satisfactory performance of the role. It does not provide an exhaustive list of tasks and activities that
are required to be to fulfil the role.

**POSITION DETAILS**

**Position Title**:Receptionist

**School / Division**:Office of Student Administration and Experience

**Time Fraction**:Full-Time

**Applicable Award**:The Education Services (Post-Secondary Education) Award 2010 covers this
employment. The Award is available in the following web link:
**Probationary Period**:6 months

**Campus**:Melbourne Campus

**ROLE**

The receptionist is an integral part of MIT Melbourne who assists in the provision of client services that
support the educational goals of the Institute. As part of Student Administration and Experience team,
the Receptionist is often the first point of contact for MIT and is expected to provide administrative
services for all clients and stakeholders. MIT Student Administration & Experience aids its clients over a
range of areas including over the counter enquiries, student support services, counselling; personal,
educational and career, student recreational activities, accommodation & airport pick up services to
international students, international student affairs including immigration matters, operational and day
to day matters & general administration.

**MIT VISION AND GOALS**

**Vision**

MIT continues to be a leading private higher education provider nationally and internationally by
proactively developing innovative educational programs to meet industry needs and by a commitment
to inspire tomorrow’s graduates.

**Mission**

MIT, through its higher education programs and personalised and transformational student
experience, provides the opportunity for individuals to access knowledge and to enrich and
transform their futures.

**Values**
- Excellence in teaching and learning;
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- Integrity;
- Accountability and
- Transformational Change.***

**Goals and Priorities**:

- Develop and deliver innovative programs that meet industry and market needs;
- Provide an inclusive, service-oriented culture focused on student outcomes;
- Raise our profile and the impact of our teaching and learning and student engagement with our

stakeholders;
- Provide inclusive, innovative and responsible education

**Enabling Elements**:

- Our people
- Technology

**MIT ORGANISATIONAL STRUCTURE**

MIT business model comprises four (4) key focus areas as guided by its vision: Academia, Finance,
Marketing, and Operations. Our organisational structure is designed to ensure each of these areas is
fully resourced.

Our Executive Management Team is responsible for the development of our strategic plan and
effective implementation of strategies across all business areas. It comprises our:

- Chief Executive Officer
- Managing Director
- Executive Dean
- Group General Manager & Human Resources Director

**SUPERVISION AND REPORTING ARRANGEMENTS**

This position reports to the Associate Director Student Administration and Experience or
nominee. Reception staff work closely with all divisions on campus and should be able to work
autonomously. Other position reporting to this position - NIL

**RESPONSIBILITIES**

The Receptionist is responsible for the ongoing effectiveness and efficiency of the
reception/administration area for MIT Melbourne. This responsibility incorporates the areas set out
below.

**Area Outcomes**

Provide service to clients Undertake daily duties professionally and efficiently which will involve;
- Effective coordination of the front-end administration area.
- Demonstrate a professional/friendly manner that welcomes clients.
- Ensure that telephone enquiries are handled professionally and in a

timely manner.
- Greet MIT guests and clients at reception, ensuring they are

appropriately attended to and directed to the correct staff
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member/area.
- Receive, produce and distribute student communications as

instructed.
- Facilitate and participate in meetings as required.
- Log appointments for staff and provide administrative support as

directed.
- Resolve simple problems with reference to established procedures.
- Liaise with a number of people over a range of matters and where

unsure of the appropriate course of action direct enquiry to the
position’s immediate supervisor.
- Assist with creating and maintaining student files, as required.
- Arrange couriers and follow up on deliveries.
- Ensure MIT and Federation University prospectuses are always in stock

at the reception counter.

the English language and be able to discern what is being asked.
Management and - Be able to work autonomously.
Organisation
- Ensure that actions discussed for follow up are implemented.
- Be able