Receptionist

5 days ago

Melbourne, Australia Triple Zero Victoria Full time

Location: Melbourne | Eastern Metropolitan

Job type: Ongoing - Full Time

Organisation: Triple Zero Victoria

**Salary**: $63,000 - $71,000

Occupation: Administration/Secretarial

Reference: 1935
- Dynamic and impactful receptionist position working in emergency services sector.
- Work as part of a collaborative, adaptive and friendly team.
- Permanent, full-time position based in Burwood East with on-site parking.

**About Triple Zero Victoria**:
Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

**About the Role**:
The Receptionist is a key and active participant of the ECS - Emergency Communications Services department.

The Receptionist has a critical customer service role at TZV and is responsible for providing the first point of contact for visitors and telephone enquiries at our SECC locations. The Receptionist is responsible for handling incoming and outgoing people, mail, goods and services across TZV and ensures all reception responsibilities are completed accurately and delivered with high quality and in a timely manner.

Day to day responsibilities include:

- Creating a friendly, welcoming, and positive experience for all visitors to Triple Zero Victoria, whilst maintaining security access procedures.
- Providing high level customer service to all stakeholders, both in person and over the phone.
- Undertaking both reception and administrative tasks as required, with high attention to detail and efficiency.
- Working individually, and as part of a team to ensure the reception area runs professionally, and all stakeholder and visitor needs are met.
- Manage TZV’s reception and internet enquiries mailbox, providing accurate and timely responses.

**About You**:

- Demonstrable experience in a reception/administration position and experience in a similar medium to large office environment.
- Outstanding customer service acumen to internal and external stakeholders.
- Excellent written and verbal communication skills.
- Strong time management skills and an ability to multi-task
- Intermediate MS Office skills in particular with Outlook, Excel and Word.
- Ability to work independently and have a keen eye for detail.

**What We Can Offer You**:
You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

- Employee assistance program for employees and eligible family members
- Discounted health insurance, banking services and gym membership
- ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
- Free staff parking at all our sites
- Salary packaging options after an initial service period

**How to Apply**:
**Applications must be submitted by 11.59pm, Sunday 1 December 2024.**

**Other Relevant Information**:

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