Customer Service Representative

4 days ago


Silverwater, Australia Chandler Macleod Full time

Chandler Macleod is proud to partner with our client, a leading global manufacturing company. They pride themselves on providing tailor-made solutions and services to their customers to keep their industries in motion. We are on the search for the next Customer Service Representative that is all about creating a superior customer experience, building long term relationships and putting the customer needs first.

This is a full time permanent position based in Silverwater.

The duties of this role will include but not be limited to:

- Manage/process all inbound enquiries from new and existing customers
- Develop existing customers and capture new opportunities
- Provide accurate quotations to customers with quotation follow-ups within a timely manner
- Schedule technician bookings with customers
- Support and assist the Technical Manager as per required
- Support customers with technical assistance through the guidance of the technical manager
- Collaborate with corresponding key account managers
- Act as channel between Customers, Workshop, Customer Care and Accounts Departments
- Maintain knowledge of company products, services, and industry segments

To be suitable for this role you will have:

- Must be customer service orientated
- Knowledge of MS office & CRM
- SAP experience preferred
- Team player
- Strong verbal and written skills
- Minimum 2 years' experience in sales (internal or external)
- Excellent communication skills both verbal and written is a must
- Previous experience in industrial/manufacturing environment highly desired



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