Customer Service Representative

4 days ago

Silverwater, Australia Cubic Corporation Full time

Business Unit:
Cubic Transportation Systems

Company Details:
When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

Job Details:
About Cubic

Cubic Transportation Systems Australia (CTS Australia) is a leading integrator of information and payment technology/services for intelligent travel solutions.

Our people are key to delivering on our major projects, the Go Card in Brisbane and the Opal Card in Sydney.

When working at Cubic you will not only be working in an engaging workplace, but you will also receive:

- Fully paid training, support and career growth development.
- Diversity & Inclusion initiatives.
- Consistent and reliable shifts totaling 38 hours per week and rostered in advance.
- Flexibility towards which days of the week you work and shift starting times that make up your 38-hour working week.
- Discounts on selected health insurance and gym memberships.
- Cubic Social and Save Club - access to a range of retail savings and discounts
- Employee Appreciation Day - A paid day off per year
- Access to the Cubic Employee Assistance Program.

About the Role

We have exciting opportunities for Customer Service Representatives to join our high-performing Opal Customer Care team, based in Silverwater.

These are casual opportunities with flexible work options available across a rotating roster from 6 am-10 pm and working 9 am-5 pm for the first 3 months of employment.

Our team is the face (or voice) of Opal for customers, and as a representative, you will resolve their queries and assist with any transactions they may need help with.

We work in a fast-paced and energetic environment where excellent customer service is the focus of every call.

We have a comprehensive 2-week training program run by our in-house Learning & Development team which will ensure you are providing the highest level of Customer Service to our customers.

This role is paid a minimum hourly rate of $39.10.

About You

Our team is fun and sociable, and we're looking for people who thrive in a high-volume, high-pressure environment. Ideally, you will have:

- 12 months of customer service experience, preferably in a contact centre.
- Excellent customer service skills and a desire to resolve customer issues Keen attention to detail and the ability to understand and follow processes.
- The ability to work well in a team environment.
- Experience working in a high-pressure environment and managing a high volume of calls.
- Exceptional written, verbal and numeracy skills.
- The ability to quickly learn new systems and be proficient in data entry.

You must be available to attend the assessment day on Monday, 16 September 2024 and start on Monday, 23 September 2024.

Worker Type:
Employee

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