Customer Service Representative

1 day ago

Silverwater, Australia Cubic Corporation Full time

Business Unit:
Cubic Transportation Systems

Company Details:
When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

Job Details:
Job Summary:
We are seeking a customer-focused and detail-oriented Customer Service Representative to join our team.

Key Responsibilities:
Customer Support & Communication
- Provide excellent customer service by understanding and supporting customer needs while meeting OCC service levels.
- Handle customer complaints and resolve issues efficiently, escalating to a Team Leader when necessary.

Transaction Processing & Administration
- Process a full range of customer-related transactions promptly and professionally, ensuring compliance with quality and efficiency standards.
- Complete administrative tasks related to customer transactions and travel card management.

Performance & Compliance
- Adhere to company processes, policies, and contractual obligations while maintaining a high standard of work.
- Meet and exceed KPIs, including quality assurance, productivity, schedule adherence, attendance, and customer satisfaction.
- Follow individual work activity and break schedules as set by the Team Leader.

Training & Professional Development
- Participate in regular coaching, training, and call assessments to maintain high levels of process, systems, and product knowledge.
- Model high standards of personal performance and behavior, serving as a positive role model for colleagues.

Qualifications & Skills:

- Strong communication and problem-solving skills.
- Ability to work effectively in a customer-focused environment.
- Attention to detail and adherence to policies and procedures.
- Prior experience in customer service is an advantage.

This role offers an opportunity to contribute to a dynamic team while ensuring exceptional customer experiences.

Condition of Employment:

- Successful outcome of a National Police Check

You must be available to attend the assessment day on Monday, 3 March 2025 and start on Monday, 10 March 2025

L1-HV1

Worker Type:
Employee

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