Operation Support Manager
4 days ago
About Us
Bankstown Sports is one of NSW's largest and leading reputable clubs and is a proud supporter of the local community. Members and patrons are drawn to our club; as they enjoy a great atmosphere, excellent dining options and exceptional service.
Some of the main features of Bankstown Sports Club include weekly entertainment, a wide variety of restaurants and bars including Lady Banks Rooftop bar, Basement Brewhouse, Monkey Mania play Centre and Turbo Climb play. As one of Sydney’s top 10 registered clubs, and with over 110,000 members and 500 employees, Bankstown Sports provides a diverse venue for everyone.
About the Role
With continual business growth and development we have identified the need for three dedicated and motivated full-time Operations Support Managers to join the management team at Bankstown Sports. Reporting to the Operations Manager, you will be responsible for ensuring customer service excellence, employee engagement and development, effective cost controls and innovative strategy development. This is a busy and hands-on position and will require an individual who will lead by example and contribute to the success of the club.
**Key Responsibilities**:
- Creating a work environment that promotes teamwork and recognition
- Ensure the provision of customer service excellence to members and guests
- Managing and leading the efficient and effective running of the club
- Leading, developing and motivating staff
- Performance management
- Ensure compliance with Federal, State & Local laws and regulations
- Manage compliance with RSA and RCG on the premises
- Work Health & Safety responsibilities
- Handle all escalated customer queries and complaints
About You
As a member of our team, you will have the skillset to work both independently and in a team environment. You will also need to have a flexible approach to a rotating roster, as this department operates 24 hours a day.
Staff Perks
- Career development - we love to promote internally and between clubs
- Training - Ongoing training opportunities are provided
- Parking - free, secure and underground car parking (plus a discount on car washes)
- Health & Wellbeing Program
- Rewards & Recognition - you'll have access to generous rewards and recognition program
How to Apply
If you are ready to take on a new challenge, are passionate about hospitality and customer service and are someone who realises the tremendous opportunity that this role offers, we want to hear from you
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