Operations Support Manager

1 week ago

Bankstown, Australia Bankstown Sports Club Full time

We are looking for a Passionate and Dedicated Operations Support Manager to join our growing Team
Here at Bankstown Sports Club, our Operations Support Managers are not just managers on the floor, professionally and eloquently handling issues as they occur. Our OSMs are so much more than that and have the opportunity to not only own the smooth running of operations during trade but also have the empowerment to voice proactive strategies to better employees and customers.
We are seeking a natural leader who is motivated and passionate to join the day-to-day management team at Bankstown Sports Club. Reporting to the Operations Manager, you will take charge in ensuring customer service excellence, employee engagement and development, effective cost controls and innovative strategy development. This is a busy and hands-on position and will require an individual who will lead by example and contribute to the success of the club.
**Key Responsibilities**:

- Creating a work environment that promotes teamwork and recognition
- Ensure the provision of customer service excellence to members and guests
- Managing and leading the efficient and effective running of the club
- Leading, developing and motivating staff
- Performance management
- Ensure compliance with Federal, State & Local laws and regulations
- Manage compliance with RSA and RCG on the premises
- Work Health & Safety responsibilities
- Handle all escalated customer queries and complaints

About You
We are seeking an individual who thrives in a fast-paced environment with the following:

- Previous management experience, preferably in hospitality
- A passionate for delivering excellent customer service & building long-term relationships with customers
- Impeccable grooming, presentation and communication skills
- Demonstrable ability to work both independently and in a team environment
- Flexibility to work a rotating roster, as this department operates 24 hours a day
- Hold a valid RSA, RCG and ARCG Competency
- Current Senior First Aid Qualification

Why do you want this role?
- Join a supportive and modern team built on teamwork, empowerment of others and transparency
- Generous Daily Meal Allowance to be used in venue on delicious meals and beverages
- 5 weeks Annual Leave and Additional Wellbeing Leave each year
- Parking - free, secure underground car parking (plus a discount on car washes)
- Ongoing in-person, on-the-job, and online opportunities to stretch yourself and continue your growth
- Rewards & Recognition - We acknowledge the hard work of our people and like to reward accordingly

About Bankstown Sports Club
Bankstown Sports Club is a leading and innovative registered club and a proud supporter of the local sporting, general and wider community. As one of Sydney’s top five registered clubs, it boasts a membership of 200,000, employing over 600 staff. Members and guests are drawn to our club, enjoying state-of-the-art amenities with a variety of beverage, dining and entertainment offerings all delivered with exceptional service.
The Group operates seven clubs as well as a state of the art 600 seat theatre, a large Grand Ballroom and an extensive range of facilities to host events of all kinds along with a commercial office tower.

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