Operations Support Officer

About You

The Operational Support Officer plays a pivotal role in providing high-quality executive and administrative support to the Head of Department and their leadership team. Acting as an operational generalist, the role is responsible for managing day-to-day activities such as complex diary and calendar management, coordinating workflow, preparing and drafting correspondence, attending senior-level meetings, taking minutes, and undertaking research to support informed decision-making. The role also leads the coordination of assigned projects in collaboration with the executive, which includes managing stakeholders, conducting analysis, following up on actions, and ensuring projects are delivered within agreed timelines and expectations.

In addition, the Operational Support Officer supports media and speaking engagements, prepares high-level presentations and briefing materials, and facilitates timely communication between the executive and internal or external stakeholders. Travel and accommodation arrangements, expense management, and general administration also form part of the role's responsibilities. With a strong focus on continuous improvement and operational efficiency, the role contributes to enhancing executive effectiveness and ensuring alignment with SSI's broader organisational goals and values. This position requires strong organisational skills, a proactive mindset, and the ability to work collaboratively across diverse teams in a dynamic and fast-paced environment.

Essential Criteria

• Degree or diploma in business administration or related discipline.
• Minimum 5 years' experience in a personal or executive assistant role or operations support working directly with senior managers.
• Excellent time management and organisational skills
• Demonstrated ability to manage up
• Project management experience, including analysis, research, and stakeholder engagement through to project completion
• Excellent verbal communication and highly developed interpersonal skills and diplomacy
• High-level customer service and attention to detail.
• High-level written communication skills
• Experience working with systems and technology
• Advanced Microsoft Office skills, including Word, Excel, PowerPoint and Outlook.

Desirable Experience:

• Experience with project maintenance/management; exposure to the Permanency Support and funding

About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free, meaning more take-home pay
• Industry-leading flexible working arrangement supported to work from home and office, including a 9-day fortnight;
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our in-house wellbeing programs
• Working alongside professional and dedicated team members all wanting to make a difference in our communities

About our Recruitment Process

At SSI we have a zero tolerance for child abuse and are committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

Our commitment to Diversity

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.

Applications close Tuesday, 16th September 2025

If you would like more information on the recruitment process, please contact the talent acquisition team at or or call us at

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at

Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.