Operation Support Manager

About Bankstown Sports Club
Bankstown Sports Club is a leading and innovative registered club and a proud supporter of the local sporting, general and wider community. As one of Sydney’s top five registered clubs, it boasts a membership of 150,000, employing over 520 staff. Members and guests are drawn to our club, enjoying state-of-the-art amenities with a variety of beverage, dining and entertainment offerings all delivered with exceptional service.
Bankstown Sports is a one-stop destination for all. Our venues include the Lady Banks Rooftop Bar and the Basement Brewhouse, along with diverse food offerings across Italian, Asian, and middle eastern cuisines, just to name a few. The Group operates six clubs as well as a state of the art 600 seat theatre, a large Grand Ballroom and an extensive range of facilities to host events of all kinds along with a commercial office tower.

About the Role
Here at Bankstown Sports Club, our Operational Support Managers are not just managers on the floor professionally and eloquently handling issues as they occur. Our OSMs are so much more than that and have the opportunity to not only own the smooth running of operations during trade, but also have the empowerment to voice proactive strategies to better employees and customers.
We are seeking a natural leader who is motivated and passionate to join the management team at Bankstown Sports Club. Reporting to the Operations Manager, you will take charge in ensuring customer service excellence, employee engagement and development, effective cost controls and innovative strategy development. This is a busy and hands-on position and will require an individual who will lead by example and contribute to the success of the club.

**Key Responsibilities**:

- Creating a work environment that promotes teamwork and recognition
- Ensure the provision of customer service excellence to members and guests
- Managing and leading the efficient and effective running of the club
- Leading, developing and motivating staff
- Performance management
- Ensure compliance with Federal, State & Local laws and regulations
- Manage compliance with RSA and RCG on the premises
- Work Health & Safety responsibilities
- Handle all escalated customer queries and complaints

About You
- We are seeking an individual who thrives in a fast-paced environment with the following:

- Previous management experience, preferably in hospitality
- A passionate for delivering excellent customer service
- A willingness to build long-term relationships with customers
- Impeccable grooming, presentation and communication skills
- Demonstrable ability to work both independently and in a team environment
- Flexibility to work a rotating roster, as this department operates 24 hours a day

Why do you want this role?
- Be a part of a culture that celebrates your success, where we help others to succeed and are driven to find a way to make our challenges work for us
- Join a supportive and modern team built on teamwork, empowerment of others and transparency
- Parking - free, secure underground car parking (plus a discount on car washes)
- Daily Meal Allowance to be used in venue on food, tea and coffee
- Additional Wellbeing Leave each year on top of all other accruals
- Ongoing in-person, on-the-job, and online opportunities to stretch yourself and continue your growth
- Rewards & Recognition - We acknowledge the hard work of our people and like to reward accordingly

How to Apply
Please submit a resume and along with an optional cover letter outlining your suitability for the role matched against the responsibilities and essential skills and qualifications contained in the position description.