Service Coordinator

3 days ago

Sydney, Australia Daikin Full time

Service Coordinator
- Fantastic opportunity to join a market leader
- Lively and rewarding environment

Our Business:
At Daikin we draw upon our many years of experience in providing air-conditioning solutions to customers in varying climates, to achieve superior comfort levels in residential and commercial environments. Daikin has earned a reputation of world leading performance, quality and reliability and has successfully operated in Australia for 50 years.

Our corporate values reflect diversity, equity, and inclusion.

The Opportunity:
An opportunity is now available for a talented and motivated Service Coordinator to join the Applied Service team based in Warwick Farm and become a vital key member in the Daikin team.

The key focus of this role will be to manage and allocate service requests in accordance with procedures and contracted service agreements. Reporting to the Service Manager, the responsibilities will include, but are not limited to:

- Provide professional and timely customer service when dealing with queries and service requests, and ensuring clear understanding in relation to processes, procedures, terms and conditions, pricing, etc.
- Manage service requests to meet productivity, efficiency, and other Service targets.
- Coordinate and allocate service requests/tasks to ensure the most effective utilisation of Service staff.
- Track and maintain service request status and other details, such as customer records, in SAP.
- Conduct administrative tasks such as service contracts, work orders, purchase orders, invoice processing, payment handling, etc.

The Person:
To be successful in this role, you will have;
- At least 1 years’ experience in a similar position.
- Confident in using or willing to learn SAP and Service Max.
- A good understanding of the Sydney geographical area is desirable, but not essential.
- The ability to handle complex situations in a timely and calm manner.
- An assertive attitude to effectively deal with strong-minded stakeholders.
- Self-drive and initiative.
- Excellent verbal and written communication skills.

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