Service Coordinator

Services Coordinator

Are you a passionate and enthusiastic Services Coordinator and looking for your next career opportunity? If so, come and join our team at NGP where the laughter doesn’t stop, the recognition keeps coming and no two days are the same You don’t need the skills, just the will

About us

NGP Building Australia is a progressive construction and trade services company with a commitment to communication, quality, and service.

With 18 years of experience specializing in renovations, facility upgrades and building maintenance, we are trusted by multiple Government bodies and private sector clients across NSW and ACT to manage their projects - from concept to completion - including sites with security and unique access requirements.

As a family-run business, our experienced tradespeople take pride in the workmanship and the professionalism of the services we deliver.

About the opportunity

Reporting into the Client Services Manager, the Services Coordinator is responsible for delivering an efficient and seamless service to our clients. This includes understanding the client’s operational needs, meeting all timeframes, and ensuring a smooth running of all NGP Helpdesk and Minor Works tasks.

What you can expect

The main responsibilities will include:

- Maintaining and updating the Helpdesk schedule, ensuring the daily program is filled and NGP staff work schedules are maintained
- Understand each client’s requirements and the operational needs of each job / quote
- Understand and ensure information provided to the client and responding technician is sufficient, accurate, and consistent
- Prepare and submit detailed and ample scope of works and pricing to each client stakeholder in a timely manner
- Follow-up on quotes regularly with each client stakeholder, with an aim of gaining timely approval
- Organise site inspections and liaise with Site Managers, NGP teams, and/or subcontractors as needed
- Advise client of when job is scheduled and provide regular updates as needed
- Maintain concise notes relating to the approved works
- Coordinate and administer the completion of quoted and reactive works
- Follow up on open jobs to ensure works are completed within specified timeframes
- Advise client when works have been completed and provide detailed reports and photographs as required
- Maintain company database, logging all billable/unbillable hours daily
- Continual communication, both verbal and written, with key client stakeholders
- Weekly reporting on open work orders, in progress quotes, and forecasted invoicing

Benefits - Why work with NGP?
- Based in Caringbah and it's only 10 minutes from the BEACH
- Huge potential for career growth and progression
- Full-time Monday to Friday role on offer, with flexible start and finish times (perfect for school pick-up or an early gym session)
- Company lunch provided once a month
- Fully stocked office fridge for Friday team drinks
- Friendly and supportive team environment
- Ongoing personal and career development offered and encouraged
- Fast paced and exciting role - no 2 days are the same

What you will bring

To be successful in this role you will be able to demonstrate:

- 2-5 years’ experience as a Service Coordinator, Customer Service Representative or Contracts Administration
- Industry experience is desirable but not essential
- Excellent communication skills, both written and verbal
- Attention to detail and accuracy
- Strong stakeholder management skills and resilience
- Neat and tidy professional appearance, meeting the company uniform standards
- Professional, reliable, and trustworthy behaviour and attitude, in line with our company culture
- Adaptable to change and company growth
- Customer-centric approach and ability to cultivate positive working relationships with key client stakeholders

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00 - $75,000.00 per year

Schedule:

- 8 hour shift

**Experience**:

- Customer Support & Client Services Occupations: 2 years (required)

Work Authorisation:

- Australia (required)