Administration Officer/receptionist

6 days ago

Subiaco, Australia My Companionship Full time

**About Us**:
At **My Companionship**, we are passionate about providing high-quality home care services that improve the lives of our clients. We pride ourselves on our personal touch and dedication to excellence. As part of our growing team, we are looking for a friendly and organised **Administration Officer** to join us and become the first point of contact for our clients.

**About the Role**:
As an **Administration Officer - Client Support**, you will play a key role in ensuring our clients feel supported and valued from their very first interaction. You will manage incoming calls, provide timely assistance to clients, and support our internal team with day-to-day administrative duties.

This is a rewarding role for someone who enjoys working in a caring environment and making a positive difference in people's lives.

**Key Responsibilities**:

- Answer and manage incoming phone calls from clients and caregivers with professionalism and empathy.
- Provide accurate information and resolve inquiries efficiently, directing calls to the appropriate departments where necessary.
- Maintain accurate client records and update databases as needed.
- Support the scheduling team with rostering inquiries and appointment changes.
- Handle client feedback and escalate issues where required.
- Ensure a positive and welcoming experience for all callers.

**What We Are Looking For**:

- **Excellent communication skills** with the ability to engage professionally and compassionately with clients.
- **Strong organisational skills** and the ability to manage multiple tasks effectively.
- **Proficient in Google Workspace**:

- Ability to **work well in a team environment** and support colleagues as needed.
- **Empathy and patience** when dealing with vulnerable clients and caregivers.
- A **positive attitude** and problem-solving mindset.

**Why Join Us?**
- **Meaningful work**: Make a positive impact in the lives of our clients every day.
- **Supportive environment**: Be part of a caring and friendly team.
- **Career growth opportunities**: Room to grow and develop within the organization.
- **Flexible work options**: We support work-life balance through flexible working arrangements.
- **Training and development**: Access to ongoing training to support your professional growth.

Pay: $24.10 - $26.50 per hour

Expected hours: 38 per week

Schedule:

- Monday to Friday

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 04/11/2024

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