Digital Service Delivery Lead

2 weeks ago

Docklands, Australia Medibank Full time

**About the Role**:
This is an exciting opportunity for a dynamic self-starter to lead the Digital Production Support team. In this role you will help manage the broader team and drive successful customer outcomes, while implementing improvements in the operations space. Reporting to the Digital Operations & Service Assurance Leader, this role will also be responsible for identifying opportunities to improve operational capabilities, leading the operational delivery, and support the various services under Digital including LiveBetter.

**Key Responsibilities Include**:

- Leading a team of technical specialists and supplier staff for support, maintenance and enhancements of digital services, including incident resolution and problem management
- Responsible for ensuring that all elements required to restore services are known and in place in the event of a crisis with technical teams
- Acting as a point of contact for inquiries and maintains relationships with key customers and suppliers for the relevant services
- Leading vendor and supplier management to ensure SLA’s & KPI’s adherence as per contractual agreements
- Developing and sustaining long-standing relationships with vendors and provide constructive feedback to implement improvements
- Representing the service on behalf of the IT Owner across the organisation from an IT perspective
- Establish and maintain positive relationships with stakeholders to achieve ongoing partnerships
- Key stakeholder in determining whether a new release affecting a service is ready for release in production and providing signoff
- Leading incident management of high-priority incidents impacting the services owned and help drive restoration.
- Owning and maintaining integrity of all tickets with the ability to manage across multiple ticketing systems with high data accuracy, quality assurance in a timely manner

**About You

  • Digital Content Lead

    1 week ago

    Docklands, Australia AGL Energy Full time

    Join the change. Electrify your future! We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we’d like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll...

  • Digital Content Lead

    1 week ago

    Docklands, Victoria, Australia AGL Energy Full time $104,000 - $130,878 per year

    Join the change. Electrify your futureWe've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we'd like you to join us.Whether you're on-site, in the office, or somewhere in between, you'll find...

  • Head of Service Delivery

    2 weeks ago

    Docklands, Victoria, Australia MUFG Pension & Market Services Full time $120,000 - $150,000 per year

    A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services,...

  • Product Delivery Lead

    7 days ago

    Docklands, Australia Latitude Financial Services Full time

    Yearly salary reviews + an STI Bonus plan As a Product Delivery Lead in our Product Delivery team, you’ll champion our customers, partners and people through the delivery of projects and initiatives that involve multiple parts of our customer journeys and technology domains. You will use your project delivery experience and skills to balance business...

  • Digital Product Lead

    1 week ago

    Docklands, Australia Oxford University Press Pakistan Full time

    **Digital Product Lead**: - Location: Docklands, VIC, AU, 3008 - Salary: Dependent on skills and experience - Division: Education - Department: Digital Product Management **About the Role** We are looking for a talented Digital Product Lead to join our Digital Product Management Team who will own the Oxford Digital New Zealand platform and user experience....

  • Digital Lead

    2 weeks ago

    Docklands, Australia AGL Energy Full time

    Join the change. Together, we’ll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as...

  • Delivery Lead

    1 week ago

    Docklands, Victoria, Australia Chandler Macleod Full time $104,000 - $130,878 per year

    Are you ready to take on a dynamic leadership position? We have an exhilarating opening for a Delivery Lead role that will take accountability for end-to-end delivery of the amazing new capabilities within Energy Markets and Development area. You will form strong working relationships, collaborating with various delivery teams, product owners, business...

  • Delivery Lead

    2 days ago

    Docklands, Australia AGL Energy Full time

    Join the change. Together, we’ll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as...

  • Head of IT Delivery

    1 week ago

    Docklands, Australia Myer Full time

    **Job no**: 940614 **Work type**: Permanent / Full time **Location**: Support Office - Docklands **From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work.** **Myer is a place for finding life-long friendships, a safe space with a big...

  • Technology Service Delivery Manager

    1 week ago

    Docklands, Australia Latitude Financial Services Full time

    A newly created role to come and join our Money team and provide an outstanding technology service experience for the Latitude Money Platform (LMP) by driving continuous improvement in quality, reliability, and user experience for our customers and support teams across Australia and New Zealand. Latitude Money Technology is a newly assembled team of...