Head of Service Delivery

2 weeks ago

Docklands, Victoria, Australia MUFG Pension & Market Services Full time $120,000 - $150,000 per year

A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Are you a visionary leader with a passion for delivering exceptional customer experiences? Do you thrive in complex, high-impact environments where strategy meets service excellence? If so, MUFG Retirement Solutions invites you to take the helm as our next Head of Service Delivery.
Reporting directly to the Client Delivery Executive, you'll lead a dynamic team dedicated to delivering outstanding service to our client and its members. As a key member of the Client Delivery Senior Leadership Team, you'll shape and execute a multi-channel, member-centric strategy that drives operational excellence, innovation, and trust.

This is more than a leadership role—it's a transformation opportunity. You'll empower your team to evolve into multi-skilled experts, accountable for end-to-end member journeys, including complex demands such as guidance and allowable advice.

Key Responsibilities

•     Define and deliver a future-focused service strategy aligned with Rest's objectives


•     Build strategic partnerships across MUFG RS and Rest to drive innovation and alignment


•     Champion continuous improvement and embed best practices across service delivery


•     Oversee financial performance, resource planning, and workflow management


•     Lead technology and operations projects to enhance service capabilities


•     Ensure timely, accurate client updates and resolution of operational issues


•     Inspire and develop high-performing teams through coaching, engagement, and accountability


•     Foster a culture of collaboration, learning, and member-centricity


•     Drive employee experience initiatives using data-driven strategies


•     Embed a proactive risk and compliance culture


•     Ensure adherence to regulatory frameworks and information security standards


•     Mitigate operational risk through robust incident management and controls

What You Bring

• years in senior leadership roles within customer operations or service delivery


•     Deep expertise in superannuation legislation and administration services


•     Proven ability to lead transformation and deliver value-added services


•     Exceptional communication, stakeholder engagement, and analytical skills


•     Confidence interacting with C-level executives and navigating complex environments


•     A strategic mindset with a passion for quality, integrity, and member outcomes

Why MUFG?
At MUFG Retirement Solutions, we're driven by purpose, powered by people, and committed to excellence. You'll join a values-led organisation where your leadership will shape the future of member experience across one of Australia's largest superannuation funds.

  • Head Barista

    1 week ago

    Docklands, Victoria, Australia 1 HOTEL & HOMES Full time $60,000 - $80,000 per year

    Head Barista – 1 Hotel & Homes Melbourne About Us: Life at Starwood revolves around a simple idea: the world is beautiful, and we want to keep it that way. 1 Hotel & Homes Melbourne is set to open in June along the Yarra River. We're curating a place where conscious design and sustainable architecture meet a mission-driven luxury lifestyle. This will be...

  • Head of Product HRS

    4 days ago

    Docklands, Victoria, Australia Equifax Full time $104,000 - $130,878 per year

    Equifax is a global data and analytics leader, committed to helping businesses and individuals make informed decisions. Our HR Services division provides solutions that organisations rely on every day to make critical hiring and compliance decisions.Our two flagship platforms, fit2work (pre-employment background screening) and eCredential (healthcare...

  • Delivery Lead

    1 week ago

    Docklands, Victoria, Australia Chandler Macleod Full time $104,000 - $130,878 per year

    Are you ready to take on a dynamic leadership position? We have an exhilarating opening for a Delivery Lead role that will take accountability for end-to-end delivery of the amazing new capabilities within Energy Markets and Development area. You will form strong working relationships, collaborating with various delivery teams, product owners, business...

  • Delivery Driver

    2 weeks ago

    Docklands, Victoria, Australia Catering Project Full time $33,800 per year

    Our delivery team are the face and personality of Catering Project, delivering our mini food creations that are assembled in crafted collection boxes. Our drivers finish the job that our chefs start and love interacting and offering amazing customer service.Catering Project requires a motivated, friendly and hardworking individual to deliver catering orders...

  • Client Delivery Manager

    3 days ago

    Docklands, Victoria, Australia MUFG Full time $104,000 - $130,878 per year

    Are you passionate about building strong client relationships and delivering exceptional outcomes? Do you thrive where strategic thinking meets operational excellence? If so, this is your opportunity to shape the future of client experience at MUFG Retirement Solutions.About the RoleAs a Client Delivery Manager, you'll be the key link between MUFG RS and a...

  • Manager Secure Delivery Enablement

    2 weeks ago

    Docklands, Victoria, Australia AGL Energy Full time $120,000 - $150,000 per year

    Join the change. Electrify your futureWe've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we'd like you to join us.Whether you're on-site, in the office, or somewhere in between, you'll find...

  • Head of Consumer Product

    2 weeks ago

    Docklands, Victoria, Australia AFL – Australian Football League Full time $90,000 - $120,000 per year

    Company description: The AFL is Australia's premier sporting organisation supporting two constantly evolving national competitions, AFL and AFLW. Our purpose is to progress the game, so everyone can share in its heritage and possibilities. We have a strong workforce presence in most States and Territories of Australia including Northern Territory, QLD,...

  • Service Attendant

    2 weeks ago

    Docklands, Victoria, Australia Lovely Pancakes Full time $40,000 - $60,000 per year

    Customer Service AttendantAre you a people person with a passion for making every guest feel like family? Do you thrive in a fast-paced, fun environment where no two days are the same?If you're a hospitality enthusiast who loves connecting with customers and providing top-notch service, we want YOU to join our team as a Customer Service AttendantYou'll be...

  • Trainee Receptionist

    2 weeks ago

    Docklands, Victoria, Australia Costa Group Full time $60,000 - $80,000 per year

    About Us: Founded in 1895, Costa Group is now a global fresh produce grower and innovator. We are at the forefront of growing and innovation and are proud of the fact that all the products we grow, and sell are fresh, nutritious, unprocessed and grown on our own farms. In Australia, Costa's farming operations include approximately 8,000 planted hectares of...

  • Specialist Service Planner

    2 weeks ago

    Docklands, Victoria, Australia Melbourne Water Full time $90,000 - $120,000 per year

    Who We AreIn Melbourne, water is essential to our way of life.As caretakers for Melbourne's water cycle, we care for water, life and land throughout Melbourne: both its people and its biodiversity.Each time you drink from the tap, flush a toilet, run through a backyard sprinkler, or kayak down the Yarra, we're there. Primed and ready, quietly delivering some...