10x Customer Support Officers Nsw State Government

2 days ago

Gosford, Australia Alexander Appointments Full time

$32.16 per hour + Super | 35hours per week, 7am-7pm Mon-Fri Rotating Roster
- NSW State Government | Gosford Location
- ASAP Start | Estimated 6-month assignment, potential to extend
- **$32.16 per hour + Super | 35hours per week, 7am-7pm Mon-Fri Rotating Roster**:

- **NSW State Government | Gosford Location**:

- **ASAP Start | Estimated 6-month assignment, potential to extend**

**About the Company**
Our large NSW State Government client functions as a service provider to support sustainable government finances, major public works and maintenance programs, government procurement, information and technology, corporate shared services, consumer protection as well as land and property administration.

**About the Role**
They are currently seeking multiple Customer Support Officers with Contact Centre experience to join their team in Gosford. This is an estimated 6-month temporary assignment, with a potential to extend. You will be required to work a rotating roster between the hours of 7am - 7pm Monday to Friday.

Reporting to the Manager, you will be required to act as the first point of contact for the general enquiries and Tolling Business lines. You will provide high level professional customer service in triaging calls to achieve Departmental objectives

**Responsibilities**
- Act as the first point of contact, providing high level, professional customer service
- Respond to enquiries, in an accurate and timely manner
- Receive high-volume inbound calls, operating contact centre telephony and other communication systems
- Obtain all necessary information to redirect calls to the appropriate contact centre specialist
- Acknowledge and accurately record customer complaints, provide complaint resolution outcomes
- Gather, collate and investigate enquiries to resolution
- Escalate complex complaints to Senior Team Members
- Capture, process and lodge accurately customer information and transaction records into the database
- Complete and process basic transactions
- Generating correspondence and mail outs
- Records and database management, ensuring high integrity, accuracy and confidentiality
- Contribute to continuous improvement initiatives
- Comply with all privacy and confidentiality legislative obligations, ensuring information integrity is not compromised
- Adhere to Contact Centre daily and monthly KPI’s

**About you**
- Minimum 2-3 years high-volume contact centre experience
- Impeccable communication skills, both verbal and written
- Empathetic nature with remarkable interpersonal skills
- Professional, resilient and confident with a customer service delivery focus
- High attention to detail
- Superior organisational skills with the ability to multi-task and prioritise conflicting deadlines
- Strong computer literacy and proficiency with MS office suite

***

**Requirements**:

- Flexibility to work a rotating roster between the hours of 7am - 7pm, Monday to Friday
- Willingness to undergo a National Police Check
- Fully COVID vaccinated or medically exempt
- Reliable remote internet access and ability to work unsupervised
- Ability to commence and commit to the duration of the assignment

**How to Apply

  • Manager, Construction Business

    5 hours ago

    Gosford, Australia NSW Government -Department of Customer Service Full time

    **Manager, Construction Business & Governance** - ** Grade**: Clerk Grade 11/12 - ** Salary range**: $134,411 - $155,445 + superannuation and leave loading - ** Duration**: Ongoing, permanent opportunity - **Closing Date**:Wednesday 1st March (at 9:59am) - ** Location**: Parramatta / Gosford > we practice healthy hybrid habits! **About the team** The...

  • Executive Support Officer

    1 week ago

    Gosford, Australia NSW Government -Department of Customer Service Full time

    The State Insurance Regulatory Authority is looking for two Executive Support Officers to join our team! **Benefits** - Fantastic ongoing clerk grade 5/6 opportunity. - Salary range: $87,493- $96,540+ super, commensurate with experience. - Genuinely flexible working arrangements. - Wellbeing programs and resources available. - Excellent career development...

  • Cio Service Desk

    4 days ago

    Gosford, Australia NSW Government -Department of Customer Service Full time

    **CIO Service Desk - Customer Support Officer, Ongoing & **Temporary** - Full Time & Part Time opportunities available** **DCS is a great place to work, and it’s not just us saying that!** Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government,...

  • Project Officer

    2 weeks ago

    Gosford, Australia NSW Government -Department of Customer Service Full time

    The Department of Customer Service (DCS) is looking for a Project Officer to join our team! **Benefits** - Ongoing clerk grade 7/8 opportunity. - Salary range: $101,947- $112,849 + super, commensurate with experience. - Genuinely flexible working arrangements. - Wellbeing programs and resources available. - Excellent career development and learning...

  • Assistant Advisor Customer Support

    6 days ago

    Gosford, Australia NSW Government -Department of Customer Service Full time

    The State Insurance Regulatory Authority (SIRA) is looking for a Assistant Advisor, Customer Support to join our team! **Benefits** - Fantastic ongoing clerk grade 5/6 Opportunity. - Salary range: $89,707 - $98,982+ super, commensurate with experience. - Genuinely flexible working arrangements. - State of the art offices. - Wellbeing programs and resources...

  • Administration Support Officer

    2 weeks ago

    Gosford, New South Wales, Australia NSW Department of Customer Service Full time $84,659 - $92,301 per year

    Role: Administrative Support Officer Grade: Clerk Grade 3/4 Salary Range: $84,659 to $92,701 plus super Duration: Temporary up to 6 months Location: Gosford NSW- Hybrid working arrangements Closing Date: Monday 22nd September :59AM) About the role An exciting opportunity has arisen for an Administrative Support Officer to join our SafeWork Licensing...

  • Administration Support Officer

    1 week ago

    Gosford, Australia Alexander Appointments Full time

    $290 - $341 per day + Super, depending on experience | 38hours per week - NSW State Government | Hybrid - Gosford + WFH - ASAP start | Estimated 6-month temp assignment, potential to extend - **$290 - $341 per day + Super, depending on experience | 38hours per week**: - **NSW State Government | Hybrid - Gosford + WFH**: - **ASAP start | Estimated 6-month...

  • Administrative Officer

    2 weeks ago

    Gosford, Australia NSW Government -Service NSW Full time

    **Administrative Officer** **Join the Service NSW team of talented, passionate people** **Opportunities available onsite in various Contact Centre locations within Service NSW** **Parramatta** **Lithgow** **Gosford** **Maitland** **Newcastle** **Opportunities available** **Administrative Officer Grade 5/6 - Salary starting at $81,475 plus...

  • Assistant Project Officer

    2 weeks ago

    Gosford, Australia NSW Government -Service NSW Full time

    **Assistant Project Officer** **Join the Service NSW team of talented, passionate people** **Opportunities available in various Contact Centre locations within Service NSW** **Parramatta** **Lithgow** **Gosford** **Maitland** **Newcastle** **Opportunities available** Assistant Project Officer Grade 5/6 - Salary starting at $81,475 plus Super Ongoing,...

  • Policy Officer

    1 week ago

    Gosford, Australia NSW Government -Department of Customer Service Full time

    The State Insurance Regulatory Authority (SIRA) is looking for a Policy Officer to join the Scheme Design, Policy & Performance (Workers Compensation) Directorate This ongoing position is in our workers compensation policy team. **Benefits** - Ongoing clerk grade 7/8 opportunity - Salary range: $101,947 - $112,849 commensurate with experience, plus...