Assistant Advisor Customer Support

2 weeks ago

Gosford, Australia NSW Government -Department of Customer Service Full time

The State Insurance Regulatory Authority (SIRA) is looking for a Assistant Advisor, Customer Support to join our team

**Benefits**
- Fantastic ongoing clerk grade 5/6 Opportunity.
- Salary range: $89,707 - $98,982+ super, commensurate with experience.
- Genuinely flexible working arrangements.
- State of the art offices.
- Wellbeing programs and resources available.
- Excellent career development and learning development opportunities.

**About Us**

This is an exciting opportunity to work in our State Insurance Regulatory Authority (SIRA) who regulates three statutory insurance schemes in NSW. This role sits more specifically in our SIRA Customer Administration, Business Support, team.

This is an exciting opportunity to work within a close-knit team to deliver & regularly improve high quality customer service, undertake a range of administrative activities, provide assistance to internal and external stakeholders, and customer support services to facilitate the effective operation of the business (including reporting).

Understand more about SIRA - here.

**Your responsibilities will include**:

- Ensuring customer interactions are accurately captured in relevant record keeping systems.
- Respond to complex enquiries for customers and other internal and external stakeholders.
- Review and process payment requests for customers and other stakeholders.
- Reviewing data including preparing reports and auditing payments utilising specialised software.
- Assisting in reviewing work volumes, reporting on new or immerging issues or trends, and contributing to continuous improvement and strategies to achieve business outcomes.
- Assist in the development and implementation of relevant policies, procedures and processes to support business functions.

**About you**:

- Experience in an administrative role.
- Ability to multi-task between competing priorities.
- Be highly organised and have great time management.
- Ability to engage with various internal and external stakeholders.
- Be a team player and work well with others to achieve a shared goal.
- Be technologically competent, with proven experience in Word, Excel, PowerPoint, Outlook, Teams and a range of other Office 365 suites. Previous experience with VRPS, Gov Connect, Salesforce and TRIM are advantageous.

**If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you**

**Closing date: Friday 12**th** May [at 9.59am]**

**What we need from you**:
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

**You Belong Here**
We are committed to diversity, inclusion, and new ways of working.
We have 8 million+ reasons to care and want our employees to represent the communities that we serve.
You can view our full diversity and inclusion statement here.

Visit our Careers site to find out what it means to work for us.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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