Assistant Advisor Customer Support

4 days ago


Gosford, Australia NSW Government -Department of Customer Service Full time

The State Insurance Regulatory Authority (SIRA) is looking for a Assistant Advisor, Customer Support to join our team

**Benefits**
- Fantastic ongoing clerk grade 5/6 Opportunity.
- Salary range: $89,707 - $98,982+ super, commensurate with experience.
- Genuinely flexible working arrangements.
- State of the art offices.
- Wellbeing programs and resources available.
- Excellent career development and learning development opportunities.

**About Us**

This is an exciting opportunity to work in our State Insurance Regulatory Authority (SIRA) who regulates three statutory insurance schemes in NSW. This role sits more specifically in our SIRA Customer Administration, Business Support, team.

This is an exciting opportunity to work within a close-knit team to deliver & regularly improve high quality customer service, undertake a range of administrative activities, provide assistance to internal and external stakeholders, and customer support services to facilitate the effective operation of the business (including reporting).

Understand more about SIRA - here.

**Your responsibilities will include**:

- Ensuring customer interactions are accurately captured in relevant record keeping systems.
- Respond to complex enquiries for customers and other internal and external stakeholders.
- Review and process payment requests for customers and other stakeholders.
- Reviewing data including preparing reports and auditing payments utilising specialised software.
- Assisting in reviewing work volumes, reporting on new or immerging issues or trends, and contributing to continuous improvement and strategies to achieve business outcomes.
- Assist in the development and implementation of relevant policies, procedures and processes to support business functions.

**About you**:

- Experience in an administrative role.
- Ability to multi-task between competing priorities.
- Be highly organised and have great time management.
- Ability to engage with various internal and external stakeholders.
- Be a team player and work well with others to achieve a shared goal.
- Be technologically competent, with proven experience in Word, Excel, PowerPoint, Outlook, Teams and a range of other Office 365 suites. Previous experience with VRPS, Gov Connect, Salesforce and TRIM are advantageous.

**If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you**

**Closing date: Friday 12**th** May [at 9.59am]**

**What we need from you**:
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

**You Belong Here**
We are committed to diversity, inclusion, and new ways of working.
We have 8 million+ reasons to care and want our employees to represent the communities that we serve.
You can view our full diversity and inclusion statement here.

Visit our Careers site to find out what it means to work for us.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process



  • Gosford, Australia NSW Government -Department of Customer Service Full time

    The Department of Customer Service (DCS) is looking for an **Advisor, Customer Insights**. **This is a great opportunity to join a newly formed team and play a key role in the development of a best-in-class insights function.** **Benefits** - Fantastic ongoing clerk grade 7/8 Opportunity. - Salary range: $101,947 - $112,849 + super, commensurate with...


  • Gosford, Australia NSW Government -Service NSW Full time

    **Assistant Customer Improvement Advisor** **Join the Service NSW team of talented, passionate people** **Opportunities available in various Contact Centre locations within Service NSW** **Parramatta** **Lithgow** **Gosford** **Maitland** **Newcastle** **Opportunities available** **Assistant Customer Improvement Advisor Grade 5/6 - Salary starting at...


  • Gosford, Australia NSW Government -Department of Customer Service Full time

    **Strategic Stakeholder Advisor, Ongoing, Flexible location - role can be based in Sydney / Bathurst / Gosford / Tweed Heads** **Hybrid working options available and all flexible working arrangements considered including part-time, part-year and job-share** An exciting Ongoing opportunity has arisen for a Strategic Stakeholder Advisor to join the NSW Telco...

  • Service Advisor

    2 weeks ago


    Gosford, New South Wales, Australia ATCHISON TRUCK REPAIRS Full time $60,000 - $80,000 per year

    About the businessAtchison Trucks is a large family-owned business that specialises in heavy vehicle sales, service, repairs and maintenance. We have been in operation for over 40 years and consist of a team of skilled and experienced employees.Atchison Trucks are part of the Daimler dealer network and specialise in Mercedes Benz, Freightliner and Fuso...


  • Gosford, Australia Westpac Full time

    **Join our diverse and growing team at Westpac Gosford**: - **Permanent Part Time position (37 hours per week)**: - **Be someone our customers can count on** **How will I help?** We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and...

  • Service Advisor

    2 weeks ago


    Gosford, Australia Next Level Personnel Full time

    **Automotive Service Advisor Location: Gosford, Central Coast** **Responsibilities**: - Warmly greet guests visiting the service department. - Manage and schedule guest appointments efficiently. - Effectively communicate vehicle symptoms and recommended repairs to guests in a clear and understandable manner. - Obtain accurate pricing for parts and labor...

  • Cio Service Desk

    2 weeks ago


    Gosford, Australia NSW Government -Department of Customer Service Full time

    **CIO Service Desk - Customer Support Officer, Ongoing / Temporary - Full Time / Part Time** **DCS is a great place to work, and it’s not just us saying that!** Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and...

  • Cio Service Desk

    1 day ago


    Gosford, Australia NSW Government -Department of Customer Service Full time

    **CIO Service Desk - Customer Support Officer, Ongoing & **Temporary** - Full Time & Part Time opportunities available** **DCS is a great place to work, and it’s not just us saying that!** Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government,...


  • Gosford, Australia Westpac Full time

    Permanent Part time Opportunity (37 hours per week) - Located at Westpac Gosford - Ongoing support to grow and develop your career **How will I help?** We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and understand their needs. The...

  • Service Advisor

    2 weeks ago


    Gosford, New South Wales, Australia SBO Automotive Full time $104,000 - $130,878 per year

    Join a Workshop That's Anything but OrdinaryAt SBO Automotive, every day is different. From sports cars and muscle cars to lifted 4x4s, hybrids, EVs and daily drivers, we work on vehicles that get people talking. As an Ironman dealer, 4x4 upgrades are a major part of our business, alongside performance tuning and precision diagnostic and repairs.We're a...