Assistant Advisor Customer Support

16 hours ago

Gosford, Australia NSW Government -Department of Customer Service Full time

The State Insurance Regulatory Authority (SIRA) is looking for a Assistant Advisor, Customer Support to join our team

**Benefits**
- Fantastic ongoing clerk grade 5/6 Opportunity.
- Salary range: $89,707 - $98,982+ super, commensurate with experience.
- Genuinely flexible working arrangements.
- State of the art offices.
- Wellbeing programs and resources available.
- Excellent career development and learning development opportunities.

**About Us**

This is an exciting opportunity to work in our State Insurance Regulatory Authority (SIRA) who regulates three statutory insurance schemes in NSW. This role sits more specifically in our SIRA Customer Administration, Business Support, team.

This is an exciting opportunity to work within a close-knit team to deliver & regularly improve high quality customer service, undertake a range of administrative activities, provide assistance to internal and external stakeholders, and customer support services to facilitate the effective operation of the business (including reporting).

Understand more about SIRA - here.

**Your responsibilities will include**:

- Ensuring customer interactions are accurately captured in relevant record keeping systems.
- Respond to complex enquiries for customers and other internal and external stakeholders.
- Review and process payment requests for customers and other stakeholders.
- Reviewing data including preparing reports and auditing payments utilising specialised software.
- Assisting in reviewing work volumes, reporting on new or immerging issues or trends, and contributing to continuous improvement and strategies to achieve business outcomes.
- Assist in the development and implementation of relevant policies, procedures and processes to support business functions.

**About you**:

- Experience in an administrative role.
- Ability to multi-task between competing priorities.
- Be highly organised and have great time management.
- Ability to engage with various internal and external stakeholders.
- Be a team player and work well with others to achieve a shared goal.
- Be technologically competent, with proven experience in Word, Excel, PowerPoint, Outlook, Teams and a range of other Office 365 suites. Previous experience with VRPS, Gov Connect, Salesforce and TRIM are advantageous.

**If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you**

**Closing date: Friday 12**th** May [at 9.59am]**

**What we need from you**:
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

**You Belong Here**
We are committed to diversity, inclusion, and new ways of working.
We have 8 million+ reasons to care and want our employees to represent the communities that we serve.
You can view our full diversity and inclusion statement here.

Visit our Careers site to find out what it means to work for us.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

  • Assistant Customer Improvement Advisor

    1 week ago

    Gosford, Australia NSW Government -Service NSW Full time

    **Assistant Customer Improvement Advisor** **Join the Service NSW team of talented, passionate people** **Opportunities available in various Contact Centre locations within Service NSW** **Parramatta** **Lithgow** **Gosford** **Maitland** **Newcastle** **Opportunities available** **Assistant Customer Improvement Advisor Grade 5/6 - Salary starting at...

  • Executive Support Officer

    4 days ago

    Gosford, Australia NSW Government -Department of Customer Service Full time

    The State Insurance Regulatory Authority is looking for two Executive Support Officers to join our team! **Benefits** - Fantastic ongoing clerk grade 5/6 opportunity. - Salary range: $87,493- $96,540+ super, commensurate with experience. - Genuinely flexible working arrangements. - Wellbeing programs and resources available. - Excellent career development...

  • Executive Assistant

    4 days ago

    Gosford, Australia NSW Government -Department of Customer Service Full time

    **Executive Assistant, Ongoing opportunity, Flexible + Hybrid work locations** The Department of Customer Service is looking for an Executive Assistant Officer to join our growing cyber security team on a permanent full-time basis! This position will be critical in supporting the delivery of cyber security functions and capabilities that protect and defend...

  • Beauty Advisor- Skincare Specialist

    4 days ago

    Gosford, Australia LVMH Full time

    **Poste** Beauty Advisor - Skincare Specialist **Profil** At Sephora, we stand together and we stand for something more. As a Skincare Specialist, you are a key team member who inspires and helps our customers become the best version of themselves. You are encouraged to explore, create emotional connections, and help customers discover our amazing Beauty...

  • Administration Support Officer

    2 weeks ago

    Gosford, New South Wales, Australia NSW Department of Customer Service Full time $84,659 - $92,471 per year

    Role: Administrative Support Officer Grade: Clerk Grade 3/4 Salary Range: $84,659 to $92,701 plus super Duration: Temporary up to 6 months Location: Gosford NSW- Hybrid working arrangements Closing Date: Monday 22nd September :59AM) About the role An exciting opportunity has arisen for an Administrative Support Officer to join our SafeWork Licensing...

  • Nsw Aboriginal Cultural Advisor

    2 weeks ago

    Gosford, Australia Lifestyle Solutions Full time

    **12 Month Fixed Term Contract**: - **Salary Packaging Options - Take Home More Pay**: - **Aboriginal Identified Position** **About the role** The NSW Aboriginal Cultural Advisor position is a newly created role within Lifestyle Solutions that will work along service delivery teams to ensure that Aboriginal Children and Young People receive Culturally...

  • Casual Retail Assistant

    1 week ago

    Gosford, Australia Sephora Australia Pty Ltd Full time

    **Position**: Casual Retail Assistant - Erina **Profile**: At Sephora, we believe that beauty thrives in diversity and discovery. Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. Join Sephora and be part of the **Erina **team in **NSW** **as a **Retail Assistant (Beauty Advisor) **on a **casual basis**....

  • Customer Service Advisor

    4 days ago

    Gosford, Australia St.George Full time

    Develop your career in banking and finance - Permanent Part Time role - 37 hours per week - Join the fabulous team at our Gosford branch **How will I help?** You’ll be the face of St George - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual needs and circumstances - and...

  • Personal Banking Advisor

    2 days ago

    Gosford, Australia Westpac Full time

    **Part time permanent opportunity available - 37 hours per week** **Customer service role working with the local community** **Keep taking your career up a notch at Westpac **How will I help? We want to help all of our customers with all of their banking so they make the most of their money. And our Personal Banking Advisors play an essential part in doing...

  • Customer Support Consultant

    16 hours ago

    Gosford, Australia Realtair Full time

    We’re a passionate team of professionals, and business people making it easier for real estate agents to navigate the sales process. A proptech platform started in Australia by agents, for agents — Realtair aims to automate and streamline the steps from appraisal to settlement and equip agents with mobile, easy-to-use technology. Our industry-leading...