Cio Service Desk

2 days ago


Gosford, Australia NSW Government -Department of Customer Service Full time

**CIO Service Desk - Customer Support Officer, Ongoing & **Temporary** - Full Time & Part Time opportunities available**

**DCS is a great place to work, and it’s not just us saying that**

Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.
- Annual full-time starting salary of $75,992 + super, plus access to salary packaging.
- Flexibility to work in Service Desk offices located at Bathurst, Gosford, Haymarket and Parramatta.
- Working in a hybrid model from the Office and home. We are all real people with real lives
- Excellent career development and learning development opportunities. We know that our people perform at their best when they feel valued and recognised.
- Access to exceptional health and wellbeing benefits (i.e., Fitness Passport and EAP)

***What’s the Job?**

Our Customer Service Officers are a dedicated team of customer service of customer service specialists with solid technical IT knowledge.

DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.

Our Level One Service Desk offers an amazing opportunity to work in Corporate and Government IT, and a truly rewarding career. We take pride in our people building a fulfilling career and recruit frequently as members of our team get promoted within the organisation.

This recruitment will be used to fill current vacancies and to create a talent pool for Customer Support Officer positions on the ICT Service Desk that arise over the next 18 months.

**A little bit about you**:
To be successful in this role you must have the following:

- Demonstrated experience and technical skills in an ICT support role,
- A true passion for providing first class customer service.
- Experience in end user computing, Exchange, Windows 10, Office 365 and Active Directory
- Can-do attitude with a driven work ethic and the ability to work both independently and as part of a team.
- Be a confident and talented communicator who can explain complex concepts in an easy-to-understand way.
- Keen attention to detail with a methodical approach to troubleshooting

The below requirements are highly regarded, though not mandatory for you to succeed in the role:

- ServiceNow experience
- ITIL certification or experience

***What will your day involve?**
- Provide level 1 incident and request fulfillment for end user technology and support services to a diverse customer base through different support channels such as phone, live chat, and portal tickets (Please note there is no face-to-face customer support in this role)
- Be responsible for adhering to Service Level Agreements for all assigned tickets, ensuring robust triage and escalation to other service providers where required. Escalate major incidents as well as any underlying technical or business process issues to the Service Desk Coordinator
- Assist customers to improve their IT knowledge and support them to effectively identify and resolve common problems
- Contribute to the ongoing improvement of the knowledge base

As our customers require extended operating hours, all IT service desk roles are offered under non-continuous shift conditions in a contact centre environment.

***Our operating hours are**:

- ** **Monday - Friday 6.30am - 10pm**:

- ** **Saturday - Sunday & Public Holidays 7.00am - 10pm**

Therefore, you will be required to be available to be rostered to work for a total of 35 hours a week over five days. This may include early morning, afternoon, or evening work from Monday to Sunday including public holidays, and cover on-call as required. Staff work to a rotating roster, published monthly.

***Okay, so what’s next?**

If you want to be part of this forward thinking and innovative team, we would love to hear from you

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Salary Grade 3/4, with the base salary for this role starting at $75992 base plus superannuation

**Closing Date: Monday 15th May 10am**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We


  • Cio Service Desk

    2 weeks ago


    Gosford, Australia NSW Government -Department of Customer Service Full time

    **CIO Service Desk - Customer Support Officer, Ongoing / Temporary - Full Time / Part Time** **DCS is a great place to work, and it’s not just us saying that!** Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and...


  • West Gosford, New South Wales, Australia Central Coast Group Training Full time $40,000 - $80,000 per year

    Kickstart Your Career in IT Are you passionate about technology and customer service? As a Service Desk Technician Trainee, you'll have the exciting opportunity to work alongside experienced IT professionals, gaining hands-on skills to support the operations and growth of their business. ABOUT CCGT:We have been the Coast's leading employer of Apprentices...


  • Gosford, New South Wales, Australia beBeeLeadership Full time $84,436 - $113,331

    Front Desk Operations LeadWe are seeking a Customer Service Manager to lead our front-of-house operations at Gosford Hospital. This role involves inspiring a team, improving the experience of thousands of patients and visitors, and driving real change in how we deliver care, service, and support.The successful candidate will have strong leadership...

  • Help Desk

    2 weeks ago


    West Gosford, Australia ClockOn Australia Full time

    Located on the Central Coast of NSW, ClockOn Pty Ltd, a leading employee management software provider, position available for the role of **Level 1 Help Desk Product Support Officer.** This is an ideal entry-level opportunity for someone who would like to advance their skills within the growing time and attendance, HR, and payroll software industry. **You...


  • Gosford, New South Wales, Australia Central Coast Local Health District Full time

    Employment Type: Permanent Full Time Position Classification: Health Manager Remuneration: $84,436 - $11,2331 per annum Hours Per Week: 38 Location: Gosford Hospital Requisition ID: REQ605057 Applications Close: Thursday 18 September at 11:59 pm 2025 Interview Date: 21 September 2025 Lead with heart.Manage with purpose.Are you a people-first leader who...


  • Gosford, New South Wales, Australia Woy Woy Auto Electrics Full time $60,000 - $80,000 per year

    Job Advertisement: Receptionist at Woy Woy Auto ElectricsLocation: Woy Woy, NSWPosition: ReceptionistFull-Time / PermanentWoy Woy Auto Electrics is seeking a professional, friendly, and customer-focused Receptionist to join our dynamic team. As the first point of contact for our customers, you'll play a key role in delivering excellent service and supporting...


  • Gosford, New South Wales, Australia beBeeCustomerService Full time $55,000 - $75,000

    About our organization, we take pride in delivering exceptional patient care and a supportive work environment. We are seeking an experienced individual to join our team at our Gosford clinic. This is a permanent part-time role, working three days per week.We understand the importance of balance, so we offer flexibility with hours to help you manage work and...


  • Gosford, Australia Pacific family Medical Full time

    Medical Receptionist - Full Time (Part Time Hours Adaptable) About the Role: As the first point of contact for our patients, you will play a vital role in creating a welcoming and supportive environment. You will provide front desk reception, administrative support, and assist our medical practitioners to ensure the smooth running of the practice. Key...


  • Gosford, Australia Family Doctor Full time

    **The Organisation** **Caligem Health** in Gosford, part of the Family Doctor network of GP owned and operated medical practices, is committed to providing high quality health care for our patients. **The Opportunity** This established medical clinic requires additional medical receptionist support to offer exceptional front desk service to our patients...


  • Gosford, New South Wales, Australia Central Coast Local Health District Full time $90,000 - $108,000 per year

    Employment Type: Permanent Full TimePosition Classification: Social Worker Level 4Remuneration: $ $ per week Location: Erina Community Centre Hours Per Week: 38Requisition ID: REQ578084 Applications Close: Sunday 01 June 2025 at 11:59 pm Lead with Purpose – Make a Lasting Impact in the Lives of Children and Families An exciting opportunity is available for...