Front Office Supervisor

About us
Travel is a journey. At Holiday Inn, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

We're currently looking for an energetic and friendly Front Office Supervisor to join our Front Office Leadership Team at Holiday Inn Sydney Airport.

Located in the heart of Mascot suburban, with all 252 rooms recently renovated, the modern rooms are designed to make our guests smile. From the comfortable beds, 55-inch TVs, Nespresso Pod machines, free Wi-Fi and soundproof windows with black out blinds, our rooms are designed to make our guests forget the outside world, and enjoy their time with us.

As Front Office Supervisor, you will assist with the check in / out of guests, room allocations and handle guest queries and complaints efficiently whilst providing operational support and supervision on shift.

In addition, you will support with the training and on-boarding program for all new starters within the Front Office team and assist with Duty Manager on a rotational basis.
- 1-2 years of guest service/hotel experience across Front Office and/or Food & Beverage and looking to take the next step in their career
- A positive, enthusiastic attitude and the ability to work a flexible 7-day roster
- Strong communication skills (written and verbal)
- Comfortable interacting with Guests and Colleagues and ability to create genuine connections
- Ability to problem solve & remain calm in busy periods
- Excellent skills in POS or hotel PMS systems will be key and experience with Infrasys or Opera would be essential
- Full Drivers Licence preferred
- Right to Legally work in Australia

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options, and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.

We are proud to be IHG and we know you will be too.

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What we need from you "
Travel is a journey. At Holiday Inn, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

We're currently looking for an energetic and friendly Front Office Supervisor to join our Front Office Leadership Team at Holiday Inn Sydney Airport.

Located in the heart of Mascot suburban, with all 252 rooms recently renovated, the modern rooms are designed to make our guests smile. From the comfortable beds, 55-inch TVs, Nespresso Pod machines, free Wi-Fi and soundproof windows with black out blinds, our rooms are designed to make our guests forget the outside world, and enjoy their time with us.

As Front Office Supervisor, you will assist with the check in / out of guests, room allocations and handle guest queries and complaints efficiently whilst providing operational support and supervision on shift.

In addition, you will support with the training and on-boarding program for all new starters within the Front Office team and assist with Duty Manager on a rotational basis.
- 1-2 years of guest service/hotel experience across Front Office and/or Food & Beverage and looking to take the next step in their career
- A positive, enthusiastic attitude and the ability to work a flexible 7-day roster
- Strong communication skills (written and verbal)
- Comfortable interacting with Guests and Colleagues and ability to create genuine connections
- Ability to problem solve & remain calm in busy periods
- Excellent skills in POS or hotel PMS systems will be key and experience with Infrasys or Opera would be essential
- Full Drivers Licence preferred
- Right to Legally work in Australia

Join our extraordinary world and experience a place where you can be yourself, share your ideas