Alchemy Saunas

1 day ago

East Fremantle, Australia Alchemy Saunas Full time

**Supervisor - East Fremantle**

**Location**: East Fremantle
**Employment Type**: Part-Time / Casual (Supervisor Level)
**Hours**: Varied shifts including weekdays and some weekends
**Reports To**: Venue Manager

**About You**
- You’re confident, proactive, and thrive in a hands-on role.
- You have prior experience in customer-facing or supervisory roles (hospitality, wellness, or service industries preferred).
- You’re a natural communicator who can lead, support, and inspire others.
- You bring energy, accountability, and genuine care for both people and process.
- You have strong attention to detail and a calm, solutions-focused approach under pressure.

**Why You’ll Love Working With Us**

At Alchemy, we’re building more than venues - we’re creating a community. You’ll join a team that values connection, balance, and genuine human warmth, while working in an environment designed to make people feel good.

**Join Alchemy Saunas and help create Perth’s most connected wellness experience.**

We’re looking for a confident, people-focused Supervisor to bring warmth, energy and leadership to our East Fremantle venue. This senior Front of House role is perfect for someone who thrives in a community environment, leads by example, and ensures every customer leaves feeling better than when they arrived.

**About the Role**

As an Alchemy Supervisor, you’ll play a key part in delivering seamless daily operations while creating exceptional experiences for our members and guests. You’ll be the go-to person during your shifts — supporting the team, responding to issues as they arise, and upholding the high standards our venues are known for.

This role combines customer connection, operational oversight, and team mentorship in a fast-paced, wellness-driven environment.

**What You’ll Do**

**Customer Experience & Relationships**
- Be the welcoming face of Alchemy - greet every customer with energy, warmth, and knowledge.
- Build genuine connections with our members and create a sense of belonging.
- Handle customer enquiries and feedback with care, escalating complex matters to the Venue or Area Manager as needed.

**Operations & Venue Oversight**
- Take ownership of the venue during your shifts, ensuring smooth, safe, and efficient operations.
- Complete daily checklists and maintain venue cleanliness and presentation to Alchemy’s standards.
- Support with rostering changes, staff absences, and operational updates.

**Staff Support & Training**
- Mentor and support FOH staff, providing guidance and feedback.
- Assist with onboarding and training new team members.
- Foster a collaborative and positive workplace culture.

**Stock & Maintenance**
- Manage stock levels using our Sortly system - from ordering to unpacking deliveries.
- Flag and escalate maintenance issues or safety concerns to management.
- Support with incident reporting and operational documentation.

**Collaboration & Continuous Improvement**
- Participate in regular Supervisor and Operations meetings.
- Communicate clearly with Venue and Area Managers to keep the team aligned.
- Take initiative on ad-hoc projects and venue improvements.

**Ready to bring your energy to Alchemy?**

**Job Type**: Part-time

Pay: $28.00 - $42.00 per hour

Application Question(s):

- Are you available for early mornings, late nights and weekends?
- When are you available to start?
- List any relevant experience you have

Work Location: In person

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