Front of House Supervisor

1 hour ago

East Fremantle WA, Australia Alchemy Saunas Full time $57,760 - $87,840 per year

Supervisor – East Fremantle

Location: East Fremantle

Employment Type: Part-Time / Casual (Supervisor Level)

Hours: Varied shifts including weekdays and some weekends

Reports To: Venue Manager

About You

  • You're confident, proactive, and thrive in a hands-on role.
  • You have prior experience in customer-facing or supervisory roles (hospitality, wellness, or service industries preferred).
  • You're a natural communicator who can lead, support, and inspire others.
  • You bring energy, accountability, and genuine care for both people and process.
  • You have strong attention to detail and a calm, solutions-focused approach under pressure.

Why You'll Love Working With Us

At Alchemy, we're building more than venues - we're creating a community. You'll join a team that values connection, balance, and genuine human warmth, while working in an environment designed to make people feel good.

Join Alchemy Saunas and help create Perth's most connected wellness experience.

We're looking for a confident, people-focused Supervisor to bring warmth, energy and leadership to our East Fremantle venue. This senior Front of House role is perfect for someone who thrives in a community environment, leads by example, and ensures every customer leaves feeling better than when they arrived.

About the Role

As an Alchemy Supervisor, you'll play a key part in delivering seamless daily operations while creating exceptional experiences for our members and guests. You'll be the go-to person during your shifts — supporting the team, responding to issues as they arise, and upholding the high standards our venues are known for.

This role combines customer connection, operational oversight, and team mentorship in a fast-paced, wellness-driven environment.

What You'll Do

Customer Experience & Relationships

  • Be the welcoming face of Alchemy – greet every customer with energy, warmth, and knowledge.
  • Build genuine connections with our members and create a sense of belonging.
  • Handle customer enquiries and feedback with care, escalating complex matters to the Venue or Area Manager as needed.

Operations & Venue Oversight

  • Take ownership of the venue during your shifts, ensuring smooth, safe, and efficient operations.
  • Complete daily checklists and maintain venue cleanliness and presentation to Alchemy's standards.
  • Support with rostering changes, staff absences, and operational updates.

Staff Support & Training

  • Mentor and support FOH staff, providing guidance and feedback.
  • Assist with onboarding and training new team members.
  • Foster a collaborative and positive workplace culture.

Stock & Maintenance

  • Manage stock levels using our Sortly system – from ordering to unpacking deliveries.
  • Flag and escalate maintenance issues or safety concerns to management.
  • Support with incident reporting and operational documentation.

Collaboration & Continuous Improvement

  • Participate in regular Supervisor and Operations meetings.
  • Communicate clearly with Venue and Area Managers to keep the team aligned.
  • Take initiative on ad-hoc projects and venue improvements.

Ready to bring your energy to Alchemy?

Apply now and be part of redefining modern sauna culture in Perth.

Job Type: Part-time

Pay: $28.00 – $42.00 per hour

Application Question(s):

  • Are you available for early mornings, late nights and weekends?
  • When are you available to start?
  • List any relevant experience you have

Work Location: In person

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