Administration Partner

Work in an industry leading and person-centred allied health organisation
- Make a meaningful impact through outstanding relationship management
- Enjoy a dynamic role where no two days are the same

**Job title -**Administration Partner
**Location -**Gold Coast
**Employment Type -**Full time (Monday to Friday 9am - 5pm)
**Salary -**$32 - $36 per hour (depending on experience)

**About Everyday Independence**
With over 40 hubs across Australia, Everyday Independence is a dynamic allied health organisation committed to changing the game for people with disabilities. Working in the social model, our united team of talented change-makers is on a mission to make inclusion possible for all Australians.

**About The Role**
As an Administration Partner at Everyday Independence, you’ll play a vital role in ensuring a smooth participant journey, managing relationships with referrers, and keeping our hub running efficiently. If you were here last week, these are some of the things you may have done:

- Welcomed new participants, guiding them through their onboarding process and ensuring they understand how we deliver services.
- Acted as the main point of contact, answering participant and referrer queries.
- Managed scheduling and handovers, ensuring smooth transitions between practitioners and continuous service delivery.
- Tracked NDIS plan review dates and supported participants in planning ahead.
- Monitored and actively managed the waitlist, prioritising access to services and ensuring participants are scheduled as soon as availability opens.
- Built and nurtured relationships with local referrers, maintaining regular communication to keep them informed and engaged with our services.
- Ensured the hub was safe, welcoming, and well-maintained for participants and staff.

**Who We Are Looking For**
At Everyday Independence, our team thrives on shared values and a collaborative spirit. We're on the lookout for individuals who resonate with our values and can seamlessly integrate into our dynamic environment.
To be considered for this role you’ll need:

- 2-3 years’ experience in administration with a strong focus on customer service and relationship building.
- Demonstrated experience in scheduling or rostering within a fast-paced environment.
- A proactive, solution-focused mindset, able to prioritise tasks and manage competing demands.
- Strong attention to detail and accuracy in record-keeping.
- The ability to build and maintain positive relationships with participants, therapists, and referral partners.
- A high level of competency in managing client databases and administrative systems (Salesforce experience is a plus).
- A "can-do" attitude, eager to tackle challenges and continuously improve processes.
- The ability to embrace change, take on feedback, and grow your skills.
- First Aid Certificate (or willingness to obtain one).
- Experience in the NDIS/Disability sector is desirable but not essential.
- Prior to commencement, you’ll need to obtain a Working With Children’s Check and NDIS Workers Screening Check.

**What We Offer**
- **Continuous Learning and Opportunities for Growth**:Access to our in-house career coach, an external professional development budget and support to guide you on your personalised career pathway.
- **Team Culture**: A contemporary and positive team culture where everyone shares the same vision.
- **Everyday Perks**: We offer a range of additional perks including pet-friendly hubs, wellbeing days, paid parental leave, regular social events and access to confidential counselling services through our Employee Assistance Program.
- **Be Part of Something Bigger**: When you work at Everyday Independence, the work you do as an administrator is valued. You’ll be part of a value-driven and innovative organisation striving to break down barriers and help NDIS participants unlock their full potential.

**Join the Change-Makers