Administration Partner

Work in an industry leading and person-centred allied health organisation - Make a meaningful impact through outstanding relationship management - Enjoy a dynamic role where no two days are the same **Job title -**Administration Partner **Location -**Gold Coast **Employment Type -**Full time (Monday to Friday 9am - 5pm) **Salary -**$32 - $36 per hour (depending on experience) **About Everyday Independence** With over 40 hubs across Australia, Everyday Independence is a dynamic allied health organisation committed to changing the game for people with disabilities. Working in the social model, our united team of talented change-makers is on a mission to make inclusion possible for all Australians. **About The Role** As an Administration Partner at Everyday Independence, you’ll play a vital role in ensuring a smooth participant journey, managing relationships with referrers, and keeping our hub running efficiently. If you were here last week, these are some of the things you may have done: - Welcomed new participants, guiding them through their onboarding process and ensuring they understand how we deliver services. - Acted as the main point of contact, answering participant and referrer queries. - Managed scheduling and handovers, ensuring smooth transitions between practitioners and continuous service delivery. - Tracked NDIS plan review dates and supported participants in planning ahead. - Monitored and actively managed the waitlist, prioritising access to services and ensuring participants are scheduled as soon as availability opens. - Built and nurtured relationships with local referrers, maintaining regular communication to keep them informed and engaged with our services. - Ensured the hub was safe, welcoming, and well-maintained for participants and staff. **Who We Are Looking For** At Everyday Independence, our team thrives on shared values and a collaborative spirit. We're on the lookout for individuals who resonate with our values and can seamlessly integrate into our dynamic environment. To be considered for this role you’ll need: - 2-3 years’ experience in administration with a strong focus on customer service and relationship building. - Demonstrated experience in scheduling or rostering within a fast-paced environment. - A proactive, solution-focused mindset, able to prioritise tasks and manage competing demands. - Strong attention to detail and accuracy in record-keeping. - The ability to build and maintain positive relationships with participants, therapists, and referral partners. - A high level of competency in managing client databases and administrative systems (Salesforce experience is a plus). - A "can-do" attitude, eager to tackle challenges and continuously improve processes. - The ability to embrace change, take on feedback, and grow your skills. - First Aid Certificate (or willingness to obtain one). - Experience in the NDIS/Disability sector is desirable but not essential. - Prior to commencement, you’ll need to obtain a Working With Children’s Check and NDIS Workers Screening Check. **What We Offer** - **Continuous Learning and Opportunities for Growth**:Access to our in-house career coach, an external professional development budget and support to guide you on your personalised career pathway. - **Team Culture**: A contemporary and positive team culture where everyone shares the same vision. - **Everyday Perks**: We offer a range of additional perks including pet-friendly hubs, wellbeing days, paid parental leave, regular social events and access to confidential counselling services through our Employee Assistance Program. - **Be Part of Something Bigger**: When you work at Everyday Independence, the work you do as an administrator is valued. You’ll be part of a value-driven and innovative organisation striving to break down barriers and help NDIS participants unlock their full potential. **Join the Change-Makers