IT Service Manager

2 days ago

Melbourne Western Suburbs, Australia G4S Full time

THE ROLE
RESPONSIBILITIES

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Oversee local (PPP) technical support team.

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Maintain positive relationships with senior prison and customer stakeholders.

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Advise prison staff on key IT messaging and direction.

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Provide ITC briefings/training to new PPP staff on G4S systems.

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Ensure all requests, incidents and changes raised are appropriately recorded and resolved/repaired meeting applicable SLAs.

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Coordinate the IT response to critical incidents and be the point of contact.

OBJECTIVES
- Ensure effective communication with customers and other stakeholders.
- Coordinate with vendors and other business users and provide technical assistance for all systems.
- Ensure documentation is maintained for all activities.
- Ensure that work is always completed in accordance with G4S policies and procedures.
- Conduct system implementations and projects when required.
- Provide onsite support at Port Phillip Prison for all IT systems.
- Provide training to G4S staff and customers as needed.
- Appropriately prioritize faults, work orders, and queries.

**REQUIREMENTS**:
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Strong commitment to customer service.

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A resilient nature to deliver constructive support on a daily basis.

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Ability to deal with challenging situations.

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Familiarity with Google Administration (desirable)

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Ability to work autonomously and within teams.

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Energetic and enthusiastic approach to challenges within the business.

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A duty of care to G4S employees, clients, and other stakeholders.

ABOUT G4S AND PORT PHILLIP PRISON
G4S is the world's leading global integrated security solutions group, specialising in mitigating risk and creating value for our customers by delivering industry leading, innovative services to protect what matters most to them and to ensure safer communities for all.
Port Phillip Prison is the largest maximum-security correctional facility in Victoria, with over 1000 inmates, 650 employees, and multiple specialist units which provide employment, health, education and medical programs and services for those in our care.
G4S has managed and operated Port Phillip Prison since it opened in 1997.
To be a success in this role, it is essential that you are a dynamic and engaging individual who shares our ethics and values and has a true passion for making a difference to the communities in which we live.

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