Service Desk Manager

1 day ago

Sydney Western Suburbs, Australia HAYS Full time

Service Desk Manager | Permanent Position | Western Sydney

**Your new company**
***
An exciting new opportunity is available for an IT Service Desk Manager at a Software Services Company in the Automotive Industry. This organisation is located in Western Sydney and has excellent facilities on-site.

**Your new role**

You will be responsible for the following:

- Develop and implement processes and methodologies that promote a customer centric culture. The driver for the process is to ensure they are developed with the mindset of removing dependencies on others.
- Supervise the team’s daily BAU activities.
- Monitor and manage the Service Desk queues.
- Ensure all KPI’s and SLA’s are being met.
- Provide and manage dashboards and reporting tools to accurately measure team members and customer data to identify trends and implement proactive strategies as required.
- Implement strategies to reduce skill gaps within the team.

**What you'll need to succeed***
- Strong knowledge of the Dealer / Automotive Management Industry; DMS Product management experience - relevant qualifications.
- Experience in managing/leading a Service Desk team.
- Experience in using call logging software.
- Experience in analysing/troubleshooting and supporting clients remotely via telephone and remote support tools.
- Ability to work with limited supervision/direction, self-motivator / starter.

**What you'll get in return**

***

**What you need to do now**

***

**LHS 297508** #2740514

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