
Service Desk Manager
6 days ago
Service Desk Manager | Permanent Position | Western Sydney
**Your new company**
***
An exciting new opportunity is available for an IT Service Desk Manager at a Software Services Company in the Automotive Industry. This organisation is located in Western Sydney and has excellent facilities on-site.
**Your new role**
You will be responsible for the following:
- Develop and implement processes and methodologies that promote a customer centric culture. The driver for the process is to ensure they are developed with the mindset of removing dependencies on others.
- Supervise the team’s daily BAU activities.
- Monitor and manage the Service Desk queues.
- Ensure all KPI’s and SLA’s are being met.
- Provide and manage dashboards and reporting tools to accurately measure team members and customer data to identify trends and implement proactive strategies as required.
- Implement strategies to reduce skill gaps within the team.
**What you'll need to succeed***
- Strong knowledge of the Dealer / Automotive Management Industry; DMS Product management experience - relevant qualifications.
- Experience in managing/leading a Service Desk team.
- Experience in using call logging software.
- Experience in analysing/troubleshooting and supporting clients remotely via telephone and remote support tools.
- Ability to work with limited supervision/direction, self-motivator / starter.
**What you'll get in return**
***
**What you need to do now**
***
**LHS 297508** #2740514
-
Service Desk Analyst
2 days ago
Sydney Western Suburbs, Australia HAYS Full timeGovernment Organisation - Service Desk Analyst - 3 Month Contract with Potential for Extension **Your new company** This Local Government Organisation is looking for a Service Desk Analyst to join their service desk team in a 3 month contract. The organisation is located in Bankstown area. You will have the opportunity to work as a part of a government...
-
Service Desk Analyst
2 weeks ago
Sydney Western Suburbs, Australia HAYS Full timeService Desk Analyst - 12 month contract - WFH **Your new company** *** This state government organisation is currently looking for Service Desk Analysts to join their IT support team in a full time 12 month contract. This organisation is located in Sydney CBD area but you will have the opportunity to WFH. You will have the opportunity to work as a part of...
-
Service Desk Analyst
2 weeks ago
Sydney Western Suburbs, Australia HAYS Full timeService Desk Analyst - $45+per hour - 6-month contract - Katoomba location **Your new company** *** This organisation is based in Katoomba in the Blue mountains and is currently seeking two IT service desk analysts to join the helpdesk team. You will be one of the key support points providing on-call and remote support. This is in a 6- month contract to...
-
Service Desk Analyst
1 week ago
Sydney Western Suburbs, Australia HAYS Full timeApplication Help Desk Analyst | Western Sydney **Your new company** An exciting new opportunity is available for an Application Support Engineer with NV1 Clearance. This is a permanent position, located in Western Sydney and offers a modern onsite working environment and excellent opportunities for career development. **Your new role** In your new role...
-
Service Desk Manager
2 weeks ago
Melbourne Northern Suburbs, Australia HAYS Full timeIT Service Desk Manager job available | Permanent | Melbourne North-West | Immediate start **Your new company** A growing Managed Service Provider in Melbourne’s North-West requires a Service Desk Manager for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading...
-
Service Desk Manager
2 weeks ago
Sydney, New South Wales, Australia Hamilton Barnes Associates Full time$130,000 + BenefitsSydney, New South WalesPermanentEnterpriseEnterprise NetworkingWe're seeking an organized and proactive individual to take on the role of Service Desk Manager, overseeing the establishment and ongoing management of our MSP client's service desk functionAs a Service Desk Manager you'll play a pivotal role in ensuring the creation & ongoing...
-
It Service Desk Manager
2 weeks ago
Sydney, New South Wales, Australia Container Exchange Services Full time**Introduction**:You will lead the Service Desk team and processes to drive high quality service, including incident, service request and problem management, service desk SLAs across all teams, communicating & leading major incident response and RCA's, reviewing & improving the service desk processes and tooling, analysing ticket trends to eliminate or shift...
-
It Service Desk Manager
2 weeks ago
Sydney, New South Wales, Australia Rentokil Initial Full timeOur friendly IT team have a fantastic opportunity for an enthusiastic and experienced IT Service Desk Manager who has a passion for all things technology to join the team in Sydney. This role upholds excellence in all Service Delivery and Service Management Activities in accordance with ITIL principles.**Rentokil Initial (the world's largest pest control...
-
It Service Desk Manager
2 weeks ago
Sydney, New South Wales, Australia Colliers International Full timeCompany DescriptionAt Colliers, we are enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what's right for our clients, people and communities. We accelerate their success by empowering them to think and act differently to drive exceptional results.With circa 9,000...
-
Service Desk Officer
2 days ago
Melbourne Northern Suburbs, Australia HAYS Full timeExciting new opportunity in Melbourn'es Norther Suburbs **Your new company** Your new company is positioned within the Local Government sector, based in the northern suburbs of Melbourne. We are actively seeking an accomplished Service Desk Officer to join the team and take the next step in your career with an exciting new contracting opportunity. **Your...