Service Desk Analyst

2 days ago

North Sydney, Australia Allianz Australia Full time

**Service Desk Analyst**

**Service Desk Analyst
- North Sydney/Hybrid working environment**

**Does customer satisfaction motivate you?**

You'll be an experienced IT help or service desk specialist, used to operating in a fast paced and demanding environment. Your colleagues are busy, focussed and collegiate; helping each other to learn how to solve the IT questions, issues and challenges that present themselves to Allianz's 4000+ employees every day. No two days are ever the same. From day one you will be trusted and empowered to operate as the professional that you are, working from home until such time as a safe return to the office is possible - even then it won't be every day, as we commit to extending flexibility of location, to all employees. Operating within a highly experienced, high performing team and reporting to the Service Desk Team Leader you'll turn problems into solutions, making a difference to our people every single day.

**You can expect to spend your day**:

- Working collaboratively with your Colleagues to manage the flow of incoming requests, escalating to other IT specialists providing accurate information and any data gathered related to the user's problem.
- Resolving the user's technical issues by remotely accessing the user's computer, taking steps to resolve the issue.
- Maintaining detailed and accurate records relating to the diagnosis and repair of issues, as well as tracking problems reported by multiple users
- Providing user support during updates and installation procedures for software and peripherals

**Important to your success**:

- Excellent written and verbal communication skills, able to communicate effectively using different mediums across multiple audiences
- Recent experience gained supporting IT users in a busy organisation
- You must currently hold permanent, unrestricted rights to work in Australia

**What's on offer?**
- Work in a high performing team and be enabled to operate as the expert in your space
- Feel safe, balanced and trusted in a culture that is all about helping you to live your best life
- We are passionate about doing things differently, so feel confident to speak up and challenge status quo

**About us**

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

  • Service Desk Analyst

    5 days ago

    Sydney, Australia HAYS Full time

    Service Desk Analyst - 4 month contract - Government - Chatswood location **Your new company** *** This Government Organisation is currently seeking a Service Desk Analyst to join the IT team in a 5 month contract. This Government Organisation is based in the Chatswood area of Sydney and are looking for a Service Desk Analyst with experience across high...

  • Service Desk Analyst

    6 days ago

    North Ryde, New South Wales, Australia Liquor Marketing Group Full time

    LMG Liquor Marketing Group is one of Australia's leading independent liquor retail groups, operating trusted banners such asBottlemart,SipnSave,Harry Brown, andThirsty Camel WA. With over1400+ membersnationwide and a team of90 employees, we're committed to delivering exceptional service and support across our network.We're seeking aService Desk Analystto...

  • IT Service Desk Analyst

    6 days ago

    Sydney, Australia Talent Web Full time

    Title: - IT Service desk Analyst Location; - Sydney. Must be in the office 4 days a week for the first 6 months. Length: - Permanent Must be based in Sydney, and have valid Australian visa Brief Position Description: The IT Service Desk Analyst works within the IT department and is responsible for ensuring that efficient and effective responses to...

  • Service Desk Analyst

    2 weeks ago

    North Sydney, Australia FleetPartners Full time

    **ASX 300 listed financial services organisation**: - **Flexible & hybrid working arrangements**: - **North Sydney location** **Do you want to**: - work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued? - understand the strategic direction of your organisation and how your...

  • Service Desk Analyst

    2 weeks ago

    Sydney Western Suburbs, Australia HAYS Full time

    Service Desk Analyst - 12 month contract - WFH **Your new company** *** This state government organisation is currently looking for Service Desk Analysts to join their IT support team in a full time 12 month contract. This organisation is located in Sydney CBD area but you will have the opportunity to WFH. You will have the opportunity to work as a part of...

  • Service Desk Analyst

    14 hours ago

    Sydney Western Suburbs, Australia HAYS Full time

    State Government Organisation - 12 Month Contract with Potential for Extension - Parramatta Location **Your new company** *** This State Government Organisation is currently looking for an experienced Service Desk Analyst to join their Service Desk Team in a year contract. This organisation is located in Parramatta area. You will have the opportunity to...

  • IT Service Desk Analyst

    6 days ago

    Sydney, Australia Technology People Australia Full time

    **We are currently recruiting for an additional IT Service Desk Analyst to join the IT Service Desk for a full-time permanent position.** **Role responsibilities**: - Excellent communication skills to interact with staff and management at all levels. - Sound knowledge of IT concepts and standards, along with familiarity with ITIL processes. - Proficiency...

  • Service Desk Analyst

    5 days ago

    Sydney Central Business District, Australia HAYS Full time

    Service Desk Analyst - 3 month contract with potential to extend **Your new company** This local government organisation is currently looking an IT Service Desk Officer to join their IT team. This organisation is located in the Sydney CBD are and offering an option to work oniste and WFH a few days a week.You will have a great opportunity to work as part...

  • Service Desk Analyst

    6 days ago

    Sydney Central Business District, Australia HAYS Full time

    Experienced Service desk Analyst required for organisation based in Sydney CBD **Your new company** Hays is working with Sydney CBD based MSP who have a requirement for an experienced Service Desk Analyst that has become available due to business growth. **Your new role** In this role you will be the first point of contact for all IT related incidents and...

  • Service Desk Analyst

    2 weeks ago

    Sydney Central Business District, Australia HAYS Full time

    Government Organisation - Service Desk Analyst - 12 Month Contract **Your new company** *** This Government Organisation is looking for a Senior Service Desk Officer to join their service desk team in a 12 month contract. The organisation is located in Sydney CBD area. You will have the opportunity to work as a part of a government organisation in a...