Service Desk Analyst

7 days ago

North Sydney, Australia FleetPartners Full time

**ASX 300 listed financial services organisation**:

- **Flexible & hybrid working arrangements**:

- **North Sydney location**

**Do you want to**:

- work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?
- understand the strategic direction of your organisation and how your effort contributes to success?
- work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?
- work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?
- be recognised and rewarded for your performance?
- work for an organisation where ‘C-A-R-E’ are their values?
- have career opportunities, a voice that’s heard, and a fast-paced, dynamic yet flexible working environment?

If so, then FleetPartners might be the place for you.

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

**Who we’re looking for**:
We are looking for a Service Desk Analyst to provide exceptional first-level IT support to our internal users, troubleshoot technical issues, and ensure a seamless and responsive service experience across our business.

**What you’ll be doing**:

- Answering calls to the internal Technical Support phone line.
- Troubleshooting and resolving level 1 IT issues.
- Escalating tickets to the level 2/3 IT support team when required.
- Triaging tickets submitted via the Jira Service Desk portal.
- Windows and Mac desktop support.
- Provision of new hardware.
- Imaging of laptops
- Software installations.

**Requirements**:
**We’re looking for someone who’s**

A qualification in Information Technology (preferred)

At least 1 year of experience in a technical support or service desk role

Hands-on experience with:

- Active Directory
- Office 365
- Microsoft Exchange
- Windows 10 and macOS
- Windows Server environments
- Basic networking concepts

A strong customer service mindset, with excellent communication and problem-solving skills

**Benefits**

**We offer**:

- 27 days of leave per year.
- 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
- A ‘Dress for your Day’ policy.
- Flexible and hybrid working arrangements.
- Rewards programme, including a range of discounts from a variety of retailers
- An extensive range of other employee benefits.

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