Customer Experience Coordinator

2 days ago

Docklands, Australia ABN Group Full time

Flexible team structure with opportunities to work from home
- Fun working environment be part of a collaborative team
- We offer fantastic career pathways

**The role**:
This is an opportunity to work as part of a team and manage a portfolio of customers to deliver the dream of home ownership.

You will provide an awesome customer journey and will be the first point of contact when a customer requires information or updates on their build.

Responsibilities include:

- Providing an excellent customer experience
- Communicate with key stakeholders to proactively gain build updates
- Ensuring Customers are regularly updated on the progress of their build
- Prepare all required documentation and administration
- Onsite key handover with our Customers

**Skills you have gained along the way**:

- Passion and enthusiasm about working in the building industry
- The ability to deliver an awesome customer experience
- Proactively build collaborative relationships
- Relentless when faced with challenges
- Excellent listening skills
- An eye for detail when producing documentation
- Sense of humour that lifts your team members

**Our company**:
ABN Group is Australia’s leading construction, property and finance company with operations in both Victoria and Western Australia. We lead the market in every segment from first homes to luxury residences and we exist to deliver the dream of home ownership. In Victoria you may better know us as Boutique Homes and Homebuyers Centre.

**Why work for us?**:
We will offer what we honestly believe to be one of the best workplaces in Australia.

You can expect:

- Competitive salaries and generous employee benefits and discounts
- A supportive team and a fun place to work
- Access to an Employee Assistance Program for all employees
- Ongoing learning and development to meet your professional development needs
- A supportive and accessible leadership team.
- A values platform that underpins who we are and how we operate.
- Boutique Homes & ABN Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion and represents the communities in which we work._

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