Customer Experience Team Manager

20 hours ago


Docklands, Victoria, Australia ABN Group (VIC) Pty Ltd Full time $90,000 - $120,000 per year

Who Are We?

ABN Group is Australia's leading construction, property, and finance company, operating across Victoria and Western Australia. We lead the market in every segment, from first homes to luxury residences, delivering the dream of home ownership. In Victoria, our brands include Boutique Homes, Homebuyers Centre and Resolve Finance.

The Role

This is a leadership role that blends strategy, coaching, and operational excellence. You will be responsible for leading a team of 4-5 Customer Experience Consultants, in addition to –

  • Facilitating the pre-construction phase of building for our premium Knockdown Rebuild customers

  • Delivering budgeted site start volumes

  • Supporting the delivery of our Victorian Operations CX strategy

  • Driving continuous improvement and change management initiatives

  • Coaching and developing the CX team to deliver excellence in a high-volume environment

  • Collaborating with stakeholders across Sales, Workflow, Construction Admin, and HR

  • Monitoring and improving NPS results, customer response times, and service delivery standards

  • Conducting regular one-on-ones, performance reviews, and development planning

  • Championing a customer-first culture and ensure our people are set up to succeed

What You'll Bring

To thrive in this role, you'll need strong leadership skills and customer focus, industry experience, and the ability to thrive in a fast-paced environment. You'll also have -

  • A passion for the building industry and customer experience.

  • Strong relationship-building skills.

  • Resilience and determination in a fast-paced environment.

  • Attention to detail when preparing documentation.

  • Excellent listening skills and a positive, team-focused attitude.

  • Experience in building and construction, managing customers.

Why You'll Love It Here

At ABN Group, people are at the heart of everything we do. We're big on culture and career growth—and we know how to have fun along the way. Don't just take our word for it—check out our socials: IG 

In addition to a competitive salary, we offer:

  • Onsite gym

  • Subsidised barista-made coffee

  • Regular social events (we love a good party)

  • Free staff massages

  • Health and wellbeing perks (e.g. health insurance discounts, EAP, and more)

  • Discounts on building your own home

  • Market leading parental leave scheme

You must have the right to live and work in Australia to apply.



  • Docklands, Victoria, Australia AGL Energy Full time $80,000 - $120,000 per year

    Join the change. Electrify your futureWe've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we'd like you to join us.Whether you're on-site, in the office, or somewhere in between, you'll find...


  • Docklands, Victoria, Australia endota Full time $50,000 - $70,000 per year

    About endotaendota Wellness College is a well-established, respected and innovative Registered Training Organisation acknowledged as a provider of quality beauty therapy, remedial massage and salon management education.endota Wellness College is part of endota which is Australia's largest network of day spas, renowned for our amazing treatments, products,...


  • Docklands, Victoria, Australia Melbourne Water Full time $120,000 - $180,000 per year

    Who we areIn Melbourne, water is essential to our way of life.As caretakers for Melbourne's water cycle, we care for water, life, and land throughout Melbourne: both its people and its biodiversity.Each time you drink from the tap, flush a toilet, run through a backyard sprinkler, or kayak down the Yarra we're there. Primed and ready, quietly delivering some...


  • Docklands, Victoria, Australia Mars Full time $90,000 - $120,000 per year

    Job Description:We're looking for a passionate, agile and collaborative Customer Development Manager – Agri & Sales Operations to drive profitable growth across our Agri and Independent Grocery channels.This role is at the heart of our Strategic Channel Mix, supporting the Mars Petcare Strategy in Action. You'll be responsible for delivering against...


  • Docklands, Victoria, Australia Medibank Private Limited Full time $120,000 - $180,000 per year

    You're only human.   It's a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.   We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.  The OpportunityAt...

  • Customer Service

    3 days ago


    Docklands, Victoria, Australia EBOS Group Ltd Full time

    Company description: About us:Symbion is a division of the EBOS Group. With over 5,000 employees in 115 locations across Australia, New Zealand, and Southeast Asia, EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor...


  • Docklands, Victoria, Australia Myer Full time $60,000 - $90,000 per year

    Job no: 943904Work type: Limited TenureLocation: Support Office - DocklandsFrom humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be...

  • Team Leader

    3 days ago


    Docklands, Victoria, Australia AGL Energy Full time $90,000 - $120,000 per year

    Join the change. Electrify your futureWe've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we'd like you to join us.Whether you're on-site, in the office, or somewhere in between, you'll find...

  • Team Coach

    1 week ago


    Docklands, Victoria, Australia MUFG Pension & Market Services Full time $90,000 - $120,000 per year

    A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services,...


  • Docklands, Victoria, Australia NAB Full time $60,000 - $80,000 per year

    Launch your NAB career with full training, coaching and a clear development pathway.Work in a fast-paced contact centre helping real business solve real problems.Join a team with a strong track record of internal mobility and career progression across NAB.Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all...