Customer Experience Coordinator

2 weeks ago

Docklands, Australia Boutique Homes Full time

Hybrid work-from-home and our Docklands office
- Learn and develop your skills from industry leaders
- Supportive team with career advancement opportunities

**What's on offer?**:
This is an opportunity to work as part of a team and manage a portfolio of Knockdown Rebuild customers to deliver the dream of home ownership.

You will provide an awesome customer journey by coordinating all required elements of the preconstruction workflow from sales acceptance through to construction whilst meeting expected timelines.

Responsibilities include:

- Provide excellent customer service in the preconstruction of customers' homes
- Ensure contracts are delivered in designated timelines
- Support the coordination of jobs from sales acceptance to construction
- Communicate with key stakeholders
- Proactively progress jobs through the preconstruction process

**What can you bring?**:
You will have passion and enthusiasm about working in the building industry with a strong understanding and proven ability in Building Administration.

Your resume will display:

- The ability to deliver an awesome customer experience
- Proactively build collaborative relationships
- Relentless when faced with challenges
- Excellent listening skills
- An eye for detail when producing documentation
- Sense of humour that lifts your team members

**Who are we?**:
Building superior homes for the discerning Victorian market Boutique Homes is renowned for innovative design and premium value.

Boutique Homes became part of the ABN Group in 2008 and holds a reputation as not only a premium quality builder, but one that’s focused on providing a customer experience that is second to none — particularly in the knockdown and rebuild sector in Melbourne’s inner suburbs.

**Why work for us?**:
We will offer what we honestly believe to be one of the best workplaces in Australia.

You can expect:

- Reward and recognition programs that celebrate you
- Health and wellbeing plans that look after you, including an Employee Assistance Program
- A culture of belonging where you get to be you
- You get to take your career anywhere you dare to dream - you own it
- Hybrid work arrangements available to support you in work and life
- Volunteer opportunities with amazing charity partners
- An accessible and supportive leadership team with clear vision and purpose
- A values platform that underpins who we are and how we operate
- ABN Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion and represents the communities in which we work. _

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