Programs Manager

About the role

Location: Sydney

Role type: Part time role (3-4 days/week is possible)

Reports to: Head of Education and Capability Development

This is your opportunity to join the Social Impact Hub, an innovative and inspirational social enterprise. In this exciting new role, you will help the Hub to deliver quality programs, educational services and exceptional learning experiences as we continue to grow.

The role provides a unique opportunity for you to work across multiple programs and engage with diverse stakeholders in the social enterprise sector. It will suit an experienced program manager who loves managing multiple initiatives and is comfortable working in a fast paced, agile environment.

If you are passionate about social impact and want to put your strong organisational and management skills and your experience working with startups, NFPs or social enterprises to use for good, we’d love to hear from you.

OVERVIEW OF SOCIAL IMPACT HUB

The Social Impact Hub is a purpose driven Bcorp that collaborates with a broad range of changemakers. Through advice, education, mobilising capital and ecosystem building, we build capacity to amplify impact.

VALUES

We are a small, hard-working and passionate team at the Social Impact Hub. We are seeking someone who fits our values and culture. Our values are:

- We have our finger on the pulse
- We’re truly collaborative
- We keep it real
- We push the boundaries of what’s possible

ROLE DESCRIPTION

The purpose of this role is to lead and manage programs at the Social Impact Hub that build the capacity and capability of social enterprises and help individuals embed impact in their careers.

Key responsibilities include:
Program management
- Manage the design, delivery and continuous improvement of a range of education programs and initiatives end to end. This may include the Reimagine Program, Social Impact Hub Playbook and leadership development initiatives for clients. Project/program management will be agreed with the Head of Education and Capability Development.
- Support the delivery and continuous improvement of Social Impact Hub’s education programs. This may include the Social Impact Fellowship and Resilience and Impact for Social Enterprises (RISE). The balance of the various programs will shift and be agreed throughout the year.
- Support the preparation and maintenance of program tools, resources, documentation, online platforms and communication, as required.
- Provide relevant inputs to support the Head of Education and Capability Development to conduct budget management, performance monitoring and project forecasting within appropriate timeframes and against organisational expectations, as required.
- Provide relevant inputs to support the Head of Education and Capability Development to drive business development opportunities and relationships that support and grow SIH paid and funded education services, as required.
- Provide relevant input and insights to contribute to program and project evaluation, as well as the Social Impact Hub impact measurement framework and reporting.
- Supervise and manage relevant team members as appropriate, including members of our Professional Impact Network.

Operational performance
- Support the maintenance of integrated project planning systems, as well as organisational data management and reporting to provide timely and insightful business intelligence and ensure all activity is in line with strategic and operational planning.
- Develop and maintain strong working relationships with delivery partners, PIN members, clients, and key external stakeholders to support program implementation and ensure high quality client engagement and service delivery.
- Develop and maintain strong working relationships with our internal team to leverage synergies, ensure alignment with broader organisational work streams and drive collaboration to deliver high quality outcomes.
- Provide inputs and insights to support the ongoing implementation and improvement of quality management processes to ensure outstanding program management, client experience and high quality services.
- Provide inputs and insights to support the implementation and continuous improvement of organisational systems and processes to support effective and efficient program delivery.

ABOUT YOU
- Show initiative and be able to work autonomously, but also be a team player;
- Be self-motivated and have a “can do” action-orientated approach;
- Display exceptional ethical standards;
- Be a fast learner;
- Be adaptable and flexible; and
- Thrive working across a variety of projects with competing deadlines;
- Very importantly, have a passion for making a difference within the organisation and the wider community.

KEY SELECTION CRITERIA

Essential
- Demonstrated experience in a relevant context e.g., managing or leading incubators or accelerator programs and working with impact-focused organisations.
- Considerable program / project management exp