Service Centre Consultant

**Service Centre Consultant**
**(**
**Job Number**:
**230001SH**
**)**

**Description**

**About the role**
- The Service Centre serves as the initial and primary contact for our internal clients, providing immediate solutions to a wide range of issues related to desktop and business systems. The Service Centre operates on a rotating schedule, six days a week.

We're in search of individuals with prior experience in a technology service centre setting, who possess a customer-oriented approach and adept problem-solving skills. In this role, we provide comprehensive training on our business products and processes to facilitate your success.
- Swiftly and expertly handle, record, and resolve any issues concerning all RACQ Group technologies at the initial point of contact.
- Efficiently and proficiently address and resolve all problems related to RACQ Group Systems and User Incidents.
- Escalate unresolved issues to the relevant technical experts.
- Log requests for user assistance in the Service Centre's incident register and identify potential training requirements.

**About you**:

- Exceptional interpersonal and customer service abilities, refined through hands-on experience in a service centre environment, serving as a single point of contact.
- Embrace a growth mindset and demonstrate exceptional resilience in adapting to changes.
- Show proven capability to listen, adhere to processes, troubleshoot problems, and make effective decisions that expedite issue resolution.
- Familiarity with ITIL V3 and prior experience supporting large-scale banking and insurance IT systems will be highly favoured.
- Possess practical knowledge of Unix, Windows 10, Cisco, and Office 365 technologies.
- Must be flexible and able to operate within a shifting schedule that extends beyond typical office hours and includes weekends.

**Why join RACQ?**
- It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**:

- Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga, mindfulness and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to 80,000+ online courses.

**Ready to apply? You’ve got this.**

**RACQ is a ‘Circle Back Initiative’ employer** - we commit to respond to every applicant.

LI-HYBRID

**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113