Roadside Assistance Consultant

2 days ago

Eight Mile Plains, Australia RACQ Full time

**Roadside Assistance Consultant**
**(**
**Job Number**:
**220001G1**
**)**

**Description**

**Assistance Services Consultant**
- Part time, 30 hours per week across 5 days
- Day roster working between the hours of 5:00am to 7:00pm
- 7 day spread - working two weekends in every four
- 3 weeks fulltime training upon commencement
- Role commences 5th December

Are you passionate about helping people in their time of need?

Do you have attention to detail and enjoy problem solving?

Do you have an empathetic manner and have great customer skills?

If this sounds like you, then this may be the opportunity you are looking for.

In this role you will take inbound calls from members in their time of need and will:

- Ensure Members’ personal and vehicle details are accurately updated in the database
- Adherence to RACQ and Contact Centre policies and procedures
- Provide Members with information, such as entitlements, benefits, and other suitable options
- Work in a supportive and dynamic call centre environment

**About you**:

- Customer service experience
- Strong listening, problem solving and communication skills
- Good technology skills, with quick and accurate data entry
- Resilient, reliable and goal orientated
- Enjoy working outside the traditional 9 -5 working day.

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

**There are plenty of other perks, too**:

- Free Roadside Assistance
- Significant discounts on Banking, Assistance, Insurance and Travel products for you and your family
- Significant discounts on holidays, theme parks, movies, new cars, experiences and so much more

**Ready to apply? You’ve got this**

RACQ is a **Circle Back Initiative** employer - we commit to respond to every applicant.

LI

**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113

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