Customer Insights Manager

5 days ago

Docklands, Australia Medibank Full time

**Will you actively create a healthier future for tomorrow?**

At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.

We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.

**Why our team exists**

The Customer and insights team exists to create the most customer centric healthcare organisation by ensuring true customer obsession in all we do.

We are courageously impartial, design for joy, focus on impact, driven by curiosity and live for collaboration.

**Your impact with us.**

As the Customer Insights Manager, you will have access to a range of different data sources to analyse and identify insights to understand the Groups brand positioning and consumer preferences. You will work closely with agency partners to track brand health and measure brand equity. You will connect with cross-functional Hubs and squads to translate insights into actionable strategies that drive strong performance.

There will also be plenty of variation with the opportunity to design and run a variety of ad hoc projects to:

- Help stakeholders create, inform, or develop a strategy or optimise tactical execution.
- Test or optimize a proposed action e.g. an advert, member communication or proposition.
- Help understand customer needs or issues e.g. why customers are leaving us.
- Understand Macro and societal trends and their impact on our customer and organisation.

**Day to day, this role could see you**:

- Deciding if your day is best spent working from home or the office (we don’t go for mandated office attendance days here at Medibank).
- Collaborating with the brand team or creative agency to ensure our advertising is impactful.
- Delivering workshops and training to drive capabilities as part of “Excellence Time” or using this time to read or attend a course to develop yourself.
- Taking some time out to restore and recharge - you might head out for a walking one on one with a team member in the sunshine, get to a lunchtime yoga class or schedule time in your calendar to get to your child’s school assembly.

**We’re looking for**

**Our technical skills wish list**:

- Experience in managing research projects end to end, from briefing through to embedding insights.
- Strengths in quality assurance and ensuring correct data for decisions.
- Experience in different research methodologies - ideally including a mix of quant and qual.
- Strong analytic / quantitative skills ideally with experience in using excel, Q software or SPSS
- Comfortable with understanding brand, marketing and media frameworks and strategy

**A career with us**

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working - Collaboration, Connection and Concentration - help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.

We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more, click here.

**To start small and impact bigger.

  • Head of Customer and Service Insights

    1 week ago

    Docklands, Australia Medibank Full time

    **Your career in healthcare made **_personal_** At Medibank we’ve recently unified our health services under one brand - **Amplar Health.** With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia...

  • Insights Analyst

    3 days ago

    Docklands, Australia ANZ Banking Group Full time

    **Req ID**: 91885 **Department**: Channel Strategy & Transformation **Division**: Australia Retail **Location**: Docklands About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As part of our Self-Service Adoption...

  • Insights Analyst

    1 week ago

    Docklands, Australia Myer Full time

    **Job no**: 943700 **Work type**: Permanent / Full time **Location**: Support Office - Docklands **From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work.** **Myer is a place for finding life-long friendships, a safe space with a big...

  • Insights Analyst

    5 days ago

    Docklands, Victoria, Australia MYER Full time $90,000 - $120,000 per year

    From humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best....

  • Insights Analyst

    3 days ago

    Docklands, Victoria, Australia Myer Full time $80,000 - $120,000 per year

    Job no: 943700Work type: Permanent / Full timeLocation: Support Office - DocklandsFrom humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged...

  • Performance & Insights Lead

    1 week ago

    Docklands, Australia Link Group Full time

    **Overview** MUFG Retirement Solutions is one of Australia’s leading providers of tailored retirement and pension services to organisations and their members. We provide adaptable, integrated services tailored to the specific needs of organisations to help their members achieve better retirement outcomes. Our comprehensive suite including specialist...

  • Data & Insights Lead

    1 day ago

    Docklands, Australia Medibank Full time

    **Your career in healthcare made **_personal_** At Medibank we’ve recently unified our health services under one brand - **Amplar Health.** With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia...

  • Performance & Insights Lead

    1 day ago

    Docklands, Australia Link Group Full time

    **Overview** MUFG is one of Australia's leading fund administration and share registry specialists. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, MUFG has been entrusted by clients to handle sensitive data in a secure and...

  • Supplier Insights Analyst

    1 week ago

    Docklands, Australia Australian Pharmaceutical Industries Full time

    Wesfarmers Health was formed in March 2022, with the acquisition of Australian Pharmaceutical Industries (API). Our supporting portfolio of brands includes Priceline, Priceline Pharmacy, Soul Pattinson Chemist, Pharmacist Advice, Clear Skincare Clinics, InstantScripts and SILK Laser Clinics. **About us: Since our humble beginnings in 1910, we’ve grown...

  • Customer Experience Specialist

    1 week ago

    Docklands, Australia Medibank Full time

    **About ahm** Simple, easy and affordable. That’s our mission for health insurance. We take a straightforward approach to creating positive experiences for our customers. So, our people are straightforward too. We are people who care about delivery, we like disruptive ideas and challenging what is considered ‘normal’. We work flexibly, and look after...