Performance & Insights Lead

**Overview**

MUFG Retirement Solutions is one of Australia’s leading providers of tailored retirement and pension services to organisations and their members.

We provide adaptable, integrated services tailored to the specific needs of organisations to help their members achieve better retirement outcomes. Our comprehensive suite including specialist account management and advanced technology solutions offers secure, scalable support for funds, pension schemes, employers, members and advisers. With more than 35 years of success managing complex challenges, our administration services, integrated change management, and experience solutions, help clients deliver a better retirement to their members.

This role will lead development and improvement of Risk Event incident reporting across Retirement Solutions. Key accountabilities include:
(a) delivering improved and consolidated reporting of Risk Events (internally and externally),

(b) using data to inform reporting at a global level, including analysis and interpretation to identify key insights, themes, improvements, changes in overall incidents numbers, and

(c) communicating positively to senior internal and external stakeholders
- **Hybrid working conditions
- 50% in the office per fortnight**:

- **Key incremental role**:

- **Melbourne location
**Key Accountabilities and main responsibilities**

Strategic Focus
- Lead the development and delivery of business strategy by creating reporting and insights to support the Risk Event management framework.
- Provide essential reporting through data insights to guide management and the development of strategic initiatives.
- Identify and present data trends and root cause analysis investigations.
- Collaborate with experienced analysts and SMEs to produce detailed, accurate, and timely reports.

Operational Management
- Lead the design and oversight of uplift to the Risk Event management reporting process and metrics, ensuring key insights are provided to inform strategic decision-making.
- Ensure the delivery of high-quality, accurate insights.
- Present insights, including recommendations for performance opportunities or challenges, to high-level internal and external stakeholders.
- Enhance and leverage existing reporting systems and processes for measuring Risk Event management and quality strategy.
- Engage in problem-solving and collaboration, maintaining healthy group dynamics.
- Work closely with risk, quality, and client integrity teams to deliver effective solutions.

People Leadership
- Promote a culture of high performance that values learning and a commitment to quality and customer centricity in line with Link’s core values
- Create a safe and secure environment for team members, encouraging innovation and creativity

Governance & Risk
- Take a leadership position in the management and identification of risk through data insights.
- Act as a role model in managing risk and compliance focused culture across the team and the broader business100% compliance with own learning requirements (mandatory)

**Experience & Personal Attributes**
- Demonstrated experience in analytical roles, including data analysis, interpretation, and deployment.
- Strong high-level stakeholder management skills, including the ability to present to senior management (internally and externally).
- Knowledge of data and statistics, experience using statistical packages for analysing large data sets, experience in the development of reporting solutions (for example PowerBI).
- Degree qualified in Business, Commerce, Statistics, or a related field.Proven business and technical analytical and visual presentation skills, preferably in a superannuation or related environment.

**Some of our Employment Benefits**:

- Flexible working
- enabling our employees to work in the office and at home
- Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
- Employee Recognition Program - to recognise people who are demonstrating our values and
- Talent Referral Program
- Salary Sacrificing via Superannuation
- Employee Assistance Program
- Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
- Employee discounts - Access discounted rates and offers from a variety of providers including Bupa and MicrosoftNovated Car Leasing

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicit