Customer Experience Specialist
5 days ago
**About ahm**
Simple, easy and affordable. That’s our mission for health insurance.
We take a straightforward approach to creating positive experiences for our customers. So, our people are straightforward too. We are people who care about delivery, we like disruptive ideas and challenging what is considered ‘normal’. We work flexibly, and look after our health and wellbeing - it helps us be at our best.
If you have passion for driving results, a strategic mindset, and a love of innovation, now is the time to join ahm.
**About the role**
Reporting to the Brand and CX Strategy Lead, your primary responsibility will be to measure, champion and execute customer centric strategies within ahm.
ahm is structured around seven squads; each aligned to the stages of the customer lifecycle. This essential role in the Grow Brand Squad is accountable for:
- The continuous measurement of ahm’s member sentiment, leveraging our Voice of Customer and NPS measurement programs.
- Harnessing both quantitative and qualitative data from ahm’s member measurement programs, to extract actionable insights and perform root cause analysis.
- Collaborating with the CX Strategy Manager and the relevant squads to support the development and execution of ahm's CX vision and strategy.
- Contributing to the development of customer journey standards and journey maps in collaboration with the squads, ensuring they are underpinned by insights and aligned with the universal CX strategy.
You will also:
- Link customer insights to the effectiveness of the journey principles by monitoring VOC and NPS journey results, providing proactive recommendations to the squads for optimisation.
- Support the development and execution of the CX strategy led by the CX Strategy Manager, collaborating on strategy development, data analysis, and providing insights to shape the strategy.
- Play an active role in identifying strategic insights from customer data and feedback, contributing to the overall CX strategy development
- Assist in the development and maintenance of widely understood and adopted CX principles within all ahm squads
- Support the CX Strategy Manager in the realisation of group-wide ‘customer obsession’ objectives and initiatives, set to improve customer NPS.
- Support the business with managing compliance obligations in accordance with the PHI compliance framework and operating procedures.
**Now, who are you?**
Enough about us, let’s talk about youyou are degree qualified in accounting or a similar discipline. You have excellent analytical skills and have demonstrated success in customer insight-based innovation and customer experience improvement.
You are a little obsessive about Customer Experience and have managed a voice of customer program design, tracking and measurement.
You thrive in complex environments and use issue-based problem solving and other strategy frameworks to define and solve novel problems.
You have advanced communication skills with a natural ability to structure a story and communicate with clarity to audiences of all levels.
**A career with us**
**To start small and impact bigger.
-
Customer Experience Specialist
5 days ago
Docklands, Victoria, Australia AGL Energy Full time $80,000 - $120,000 per yearJoin the change. Electrify your futureWe've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we'd like you to join us.Whether you're on-site, in the office, or somewhere in between, you'll find...
-
Customer Experience Specialist
1 day ago
Docklands, Australia AGL Energy Full timeJoin the change. Electrify your future! We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we’d like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll...
-
Customer Engagement Specialist
5 days ago
Docklands, Australia ANZ Banking Group Full time**Req ID**: 85062 **Department**: National Business Centre **Division**: Australia Commercial **Location**: Docklands About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role The purpose of this role is to connect...
-
Customer Experience Manager
1 day ago
Docklands, Australia Medibank Full time**About ahm** Simple, easy and affordable. That’s our mission for health insurance. We take a straightforward approach to creating positive experiences for our customers. So, our people are straightforward too. We are people who care about delivery, we like disruptive ideas and challenging what is considered ‘normal’. We work flexibly, and look after...
-
Customer Experience Associate
24 hours ago
Docklands, Australia ABN Group Full timeCan you provide an awesome customer experience? - On going career development opportunities - Centrally located in Docklands **What's on offer?**: As a Customer Experience Associates you will be responsible for admin and customer support to ensure we provide an awesome customer journey in the prebuild phase of homes. You will make frequent outbound calls...
-
Customer Service Specialist
2 weeks ago
Docklands, Australia Medibank Full time**About ahm** Simple, easy and affordable. That’s our mission for health insurance. We take a straightforward approach to creating positive experiences for our customers. So, our people are straightforward too. We are people who care about delivery, we like disruptive ideas and challenging what is considered ‘normal’. We work flexibly, and look after...
-
Customer Experience Associate
24 hours ago
Docklands, Australia ABN Group Full timeCan you provide an awesome customer experience? - On going career development opportunities - Centrally located in Docklands **What's on offer?**: As a Customer Experience Associates you will be responsible for inbound and outbound calls, administrative and customer task support to enable the Customer Experience Coordinators to manage an awesome Customer...
-
Customer Experience Manager
24 hours ago
Docklands, Australia ABN Group Full timeBring our Customer Experience framework to life, develop a team - Cement our position as the most loved builder - Focus on people leadership and customer care **What's on offer?**: As a Customer Experience (CX) Team Manager you will lead and inspire a CX team that supports our customers in the build of their home through to key handover. With a Team...
-
Customer Experience Coordinator
3 days ago
Docklands, Australia Boutique Homes Full timeHybrid work-from-home and our Docklands office - Fun working environment; be part of a truly collaborative team - Further your career in the building industry **What's on offer?**: This is an opportunity to work as part of a team and manage a portfolio of customers to deliver the dream of home ownership. You will provide an awesome customer journey by...
-
Customer Experience Host
2 weeks ago
Docklands, Victoria, Australia endota Full time $50,000 - $70,000 per yearAbout endotaendota Wellness College is a well-established, respected and innovative Registered Training Organisation acknowledged as a provider of quality beauty therapy, remedial massage and salon management education.endota Wellness College is part of endota which is Australia's largest network of day spas, renowned for our amazing treatments, products,...