Performance & Insights Lead

**Overview**

MUFG is one of Australia's leading fund administration and share registry specialists. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, MUFG has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

The purpose of the role is to provide high levels of technical expertise to, investigate, analyse and resolve detailed and complex insurance enquires to ensure a superior client experience. This includes analysis on key insurance products, business requirements, product development through migrations and enhancements.
- **Hybrid working conditions**:

- **Key incremental role**:

- **Drive change
**Key Accountabilities and main responsibilities**

Strategic Focus
- Assist in developing and delivering business strategy by creating key dashboards to support the Risk Event management framework.
- Provide essential support through data insights to guide strategic initiatives.
- Identify and present data trends and conduct root cause analysis investigations.
- Collaborate with experienced analysts and SMEs to produce detailed, accurate, and timely reports.

Operational Management
- Design and oversee the management reporting process and metrics, ensuring key insights are understood to inform strategic decision-making.
- Ensure the delivery of high-quality, accurate insights.
- Present insights, including recommendations for performance opportunities or challenges, to various stakeholders.
- Enhance and leverage existing reporting systems and processes for measuring risk event management and quality strategy.
- Engage in problem-solving and collaboration, maintaining healthy group dynamics.
- Work closely with risk, quality, and CI teams to deliver effective solutions.

Governance & Risk
- Support the management and identification of risk through data insights
- Role model in managing risk and compliance focused culture across the team100% compliance with own learning requirements

**Experience & Personal Attributes**
- Demonstrated experience in analytical roles, including data analysis, interpretation, and deployment.
- Strong stakeholder management skills.
- Knowledge of statistics and experience using statistical packages for analysing large data sets.
- Degree qualified in Business, Commerce, Statistics, or a related field.Proven business and technical analytical skills, preferably in a superannuation or related environment.

**Some of our Employment Benefits**:

- Flexible working
- enabling our employees to work in the office and at home
- Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
- Employee Recognition Program - to recognise people who are demonstrating our values and
- Talent Referral Program
- Salary Sacrificing via Superannuation
- Employee Assistance Program
- Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
- Employee discounts - Access discounted rates and offers from a variety of providers including Bupa and MicrosoftNovated Car Leasing

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets - safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a c