Service Desk Analyst

5 days ago

Sydney Central Business District, Australia Empire Careers Full time

Location : Sydney CBD

Job Type : Permanent

Job Salary : $75000 - $90000 per annum

**Permanent role - Service Desk Analyst - Sydney **

**The company**

We are partnering with a prestigious global law firm to recruit an experienced Service Desk Analyst - Permanent role for their Sydney CBD Office - The Sydney office currently has 800+ people and they are looking for a strong IT specialist with exceptional customer service skills

The services provided by our IT Service Desk team include ad-hoc end user and desktop support via the Service Desk, through phone calls or in person; systems operations, records administration as well as second level technical support.

**Responsibilities**
- Assisting Partners and staff with any problems and queries regarding the use of IT hardware, software, and other equipment
- Technical troubleshooting and problem resolution
- Various network and administrative tasks: upgrades, rollouts, documentation, floor walking, office moves, etc.
- AV and VC setup and assistance
- 1st and 2nd level phone support
- Incident management (ITIL framework, root cause analysis, continuous improvement)
- Hardware support
- Asset management (ITIL framework, data integrity and records maintained).

Skills required.
- Exceptional customer service skills
- Experience in Windows 10, MS Office 365, MS Teams and Teams Calling
- Document management system experience
- Strong technical troubleshooting skills
- Service Desk and audio-visual experience
- The ability to thrive in a busy, fast-paced environment and be able to manage and prioritise multiple tasks and operate calmly under pressure.
- Strong technical, analytical and problem-solving skills.
- Excellent teamwork and interpersonal skills

This role will also require you to be on call 1 week in 10 - this is on a rota basis - Additional payment of $900 a week is paid when this cover is provided.

**Shane Driver**

**Ref No**:SD23586

**Phone**: 0431 545 882

Please send your CV in Microsoft Word format.

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