Service Desk Analyst

24 hours ago


Sydney Central Business District, Australia Empire Careers Full time

Contact Name : Shane Driver

Contact Phone : 07 3231 1214

Location : Sydney CBD

Job Type : Permanent

Job Salary : $85000 per annum

**Permanent role - Service Desk Analyst - Sydney **

**The company**

We are partnering with a prestigious global law firm to recruit an experienced Service Desk Analyst - Permanent role for their Sydney CBD Office - The Sydney office currently has 800+ people and they are looking for a strong IT specialist with exceptional customer service skills

The services provided by our IT Service Desk team include ad-hoc end user and desktop support via the Service Desk, through phone calls or in person; systems operations, records administration as well as second level technical support.

***

**Responsibilities**
- Assisting Partners and staff with any problems and queries regarding the use of IT hardware, software, and other equipment
- Technical troubleshooting and problem resolution
- Various network and administrative tasks: upgrades, rollouts, documentation, floor walking, office moves, etc.
- AV and VC setup and assistance
- 1st and 2nd level phone support
- Incident management (ITIL framework, root cause analysis, continuous improvement)
- Hardware support
- Asset management (ITIL framework, data integrity and records maintained).

**Skills required.**
- Exceptional customer service skills
- Experience in Windows 10, MS Office 365, MS Teams and Teams Calling
- Document management system experience
- Strong technical troubleshooting skills
- Service Desk and audio-visual experience
- The ability to thrive in a busy, fast-paced environment and be able to manage and prioritise multiple tasks and operate calmly under pressure.
- Strong technical, analytical and problem-solving skills.
- Excellent teamwork and interpersonal skills

This role will also require you to be on call 1 week in 10 - this is on a rota basis - Additional payment of $900 a week is paid when this cover is provided.

**Shane Driver**

**Ref No**:SD

**Phone**: 0431 545 882

Please send your CV in Microsoft Word format.



  • Sydney Central Business District, Australia HAYS Full time

    Part Time - Service Desk Analyst - 12 Month Contract **Your new company** This state government organisation is currently looking for Service Desk Analysts to join their IT support team in a part time 12 month contract. This organisation is located in Sydney CBD area but you will have the opportunity to WFH fulltime. This opportunity is a perfect...

  • Service Desk Analyst

    23 hours ago


    Sydney Central Business District, Australia HAYS Full time

    Experienced Service desk Analyst required for organisation based in Sydney CBD **Your new company** Hays is working with Sydney CBD based MSP who have a requirement for an experienced Service Desk Analyst that has become available due to business growth. **Your new role** In this role you will be the first point of contact for all IT related incidents and...

  • Service Desk Analyst

    2 weeks ago


    Brisbane Central Business District, Australia HAYS Full time

    State Government department seeking an enthusiastic Service Desk Analyst to join their busy CBD team. **Your new company** Hays Technology have partnered with a highly sought-after State Government department to assist in filling a vacancy in their flourishing service desk. With a 12-month contract available, you don't want to miss out on this...


  • Norwest Business Park, Australia Greenstone Full time

    **Service Desk Analyst** **12 Month Contract Opportunity****: - Full Time** - **_Are you passionate about IT and hold great problem solving skills?_**: - **_Opportunity to work closely with a team of Service Delivery & Technology professionals providing customer centric IT support_**: - **_Provide Level 1 support to the business and manage...


  • North Sydney, Australia Fujitsu Full time

    About the job Service Desk Analyst **Service Desk Analyst** **North Sydney location** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute...


  • North Sydney, Australia Fujitsu Full time

    **Service Desk Analyst** **North Sydney location** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our...

  • Service Desk Analyst

    2 weeks ago


    Sydney, Australia CITR Full time

    At CITR we specialise in IT within the Private, Government, Health, and Banking sectors. Throughout the process you can expect to be treated with the dignity and respect you deserve with a transparent experience. We will partner with you to find the right opportunity! **THE OPPORTUNITY** A private sector client who is based in Sydney are currently looking...


  • Sydney, Australia HAYS Full time

    Helpdesk Analyst needed to provide support for hardware and software issues, escalated by the company's staff. Service Desk Analyst We are looking for an enthusiastic Service Desk Analyst to transform the employee experience with a personalised face to face IT support service. Are you passionate about mobility, collaboration systems and end user...


  • Sydney, Australia Robert Half Full time

    Service Desk Analyst providing level 1 -2 IT Support to 400+ users. The Company The Role Due to growth, a Service Desk Analyst role is available. You'll be providing 1st and 2nd line of support for everything IT-related ranging from telecommunications, desktops, networks, software, and internal systems. Responsibilities include: - Assist in maintenance...


  • Sydney, Australia Talent Web Full time

    Title: - IT Service desk Analyst Location; - Sydney. Must be in the office 4 days a week for the first 6 months. Length: - Permanent Must be based in Sydney, and have valid Australian visa Brief Position Description: The IT Service Desk Analyst works within the IT department and is responsible for ensuring that efficient and effective responses to...