Service Desk Analyst

24 hours ago

Brisbane Central Business District, Australia HAYS Full time

Global aerospace organisation is on the hunt for a Service Desk Analyst for an initial 6-month contract.
**Your new company**
Hays Technology have partnered with an industry leader in the aerospace field to appoint an experienced Service Desk Analyst to an initial 6-month contract, with view for permanency.

**Your new role**
As the Service Desk Analyst, you will be responsible for provisioning L1 and L2 support to a diverse array of staff across the business. Operating out of their Pinkenba office, your duties will vary across a broad and exciting scope of technology. Some of your core responsibilities will include:

- Providing first line support for internal staff
- Manage ticket lifestyles, maintain tracking information, and communicate effectively with users
- Translate technical language to non-technical users
- Adopt a proactive approach to your work, striving to improve customer satisfaction
- Maintain relationships with internal and external teams and suppliers

**What you'll need to succeed**
You will be an experienced Service Desk Analyst, with a passion for technology that shines through your work. You will take a 'customer-first approach' to everything you do, and you will use your fantastic interpersonal and communication skills to do it. You will possess demonstrated working experience in a service desk environment, and your key technical qualifications and skills will include, but are not limited to:

- Demonstrated working experience with Active Directory, Windows OS, SCCM, and O365
- Recognised capacity to deliver, develop, and maintain efficient knowledge articles
- Diploma in IT/Information Management related disciple and/or Bachelor of Information Technology
- Relevant industry certifications, such as MCSE or CCNA, will be highly regarded
- Baseline or NV1 security clearance is preferred

You must be an Australian Citizen to be considered for this role, as you will need to be eligible to obtain a NV1 security clearance.

**What you'll get in return**
- Weekly pay cycles
- Your nominated choice of superannuation fund
- Online timesheet submission and approval
- No hidden costs or payroll deductions for our services
- Option to be engaged on a Pty Ltd basis (conditions apply)
- Regular contact with IT consultants throughout the duration of your assignment

**What you need to do now**

For further information about this role, please contact:
Caitlin Bills

Recruitment Partner

(07) 3243 3044

If this role isn’t quite right for you, but you are looking for similar Service Desk Business Support roles in Brisbane, the Gold Coast, or Regional Queensland please contact us for a confidential discussion on your career.

**LHS 297508** #2660023

  • Service Desk Analyst

    1 week ago

    Sydney Central Business District, Australia HAYS Full time

    Part Time - Service Desk Analyst - 12 Month Contract **Your new company** This state government organisation is currently looking for Service Desk Analysts to join their IT support team in a part time 12 month contract. This organisation is located in Sydney CBD area but you will have the opportunity to WFH fulltime. This opportunity is a perfect...

  • Service Desk Analyst

    5 days ago

    Sydney Central Business District, Australia HAYS Full time

    Experienced Service desk Analyst required for organisation based in Sydney CBD **Your new company** Hays is working with Sydney CBD based MSP who have a requirement for an experienced Service Desk Analyst that has become available due to business growth. **Your new role** In this role you will be the first point of contact for all IT related incidents and...

  • Service Desk Analyst

    24 hours ago

    Sydney Central Business District, Australia HAYS Full time

    Service Desks Analyst - 2 Year Contract - Government Organisation - CBD Location **Your new company** *** This Government Organisation is looking for a Senior Service Desk Officer to join their service desk team in a 12 month contract. The organisation is located in Sydney CBD area. You will have the opportunity to work as a part of a government...

  • Service Desk Analyst

    24 hours ago

    Sydney Central Business District, Australia HAYS Full time

    Experienced Service Desk Support Analyst required for a Global Organisation. **Your new company** Hays is working with an industry leading Global Organisation based in Alexandria who have a requirement for an experienced Service Desk Analyst that has become available due to some internal changes. **Your new role** In this role you will be the first point...

  • Service Desk Analyst

    5 days ago

    Sydney Central Business District, Australia Empire Careers Full time

    Contact Name : Shane Driver Contact Phone : 07 3231 1214 Location : Sydney CBD Job Type : Permanent Job Salary : $85000 per annum **Permanent role - Service Desk Analyst - Sydney ** **The company** We are partnering with a prestigious global law firm to recruit an experienced Service Desk Analyst - Permanent role for their Sydney CBD Office - The...

  • Service Desk Analyst

    24 hours ago

    Sydney Central Business District, Australia Empire Careers Full time

    Location : Sydney CBD Job Type : Permanent Job Salary : $85000 per annum **Permanent role - Service Desk Analyst - Sydney ** **The company** We are partnering with a prestigious global law firm to recruit an experienced Service Desk Analyst - Permanent role for their Sydney CBD Office - The Sydney office currently has 800+ people and they are looking...

  • Service Desk Analyst

    6 days ago

    Norwest Business Park, Australia Greenstone Full time

    **Service Desk Analyst** **12 Month Contract Opportunity****: - Full Time** - **_Are you passionate about IT and hold great problem solving skills?_**: - **_Opportunity to work closely with a team of Service Delivery & Technology professionals providing customer centric IT support_**: - **_Provide Level 1 support to the business and manage...

  • IT Service Desk Analyst X 2

    1 week ago

    Perth Central Business District, Australia Talent International Full time

    **Job Details**: **Location** Perth CBD **Salary** Negotiable **Job Type** Full Time **Ref** BBBH102308_1685327374 **Contact** Deborah Moreton **Posted** 8 minutes ago - **Interviews to take place early next week**: - ** Major resource company with high paced, vibrant work environment** **Role** 24/7 Service Desk Analysts required on following...

  • Service Desk Manager

    24 hours ago

    Brisbane Central Business District, Australia HAYS Full time

    An exciting opportunity to be part of a large Federal Governemnt Organisation **Your new company** Hays Technology are currently partnered with a well-established Federal Government Client to appoint an experienced Business Systems Service Desk Manager to a 6-month contract **Your new role** As the Service Desk Manager, you will play a pivotal role in...

  • Service Desk Analyst

    6 days ago

    Brisbane, Australia Icon Group Full time

    **Information Technology** **Brisbane** **Full Time** **Icon Group** Join our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally. - We offer a hybrid of Office (South Brisbane) and WFH...