Service Desk Analyst

7 days ago

Brisbane Central Business District, Australia HAYS Full time

Global aerospace organisation is on the hunt for a Service Desk Analyst for an initial 6-month contract.
**Your new company**
Hays Technology have partnered with an industry leader in the aerospace field to appoint an experienced Service Desk Analyst to an initial 6-month contract, with view for permanency.

**Your new role**
As the Service Desk Analyst, you will be responsible for provisioning L1 and L2 support to a diverse array of staff across the business. Operating out of their Pinkenba office, your duties will vary across a broad and exciting scope of technology. Some of your core responsibilities will include:

- Providing first line support for internal staff
- Manage ticket lifestyles, maintain tracking information, and communicate effectively with users
- Translate technical language to non-technical users
- Adopt a proactive approach to your work, striving to improve customer satisfaction
- Maintain relationships with internal and external teams and suppliers

**What you'll need to succeed**
You will be an experienced Service Desk Analyst, with a passion for technology that shines through your work. You will take a 'customer-first approach' to everything you do, and you will use your fantastic interpersonal and communication skills to do it. You will possess demonstrated working experience in a service desk environment, and your key technical qualifications and skills will include, but are not limited to:

- Demonstrated working experience with Active Directory, Windows OS, SCCM, and O365
- Recognised capacity to deliver, develop, and maintain efficient knowledge articles
- Diploma in IT/Information Management related disciple and/or Bachelor of Information Technology
- Relevant industry certifications, such as MCSE or CCNA, will be highly regarded
- Baseline or NV1 security clearance is preferred

You must be an Australian Citizen to be considered for this role, as you will need to be eligible to obtain a NV1 security clearance.

**What you'll get in return**
- Weekly pay cycles
- Your nominated choice of superannuation fund
- Online timesheet submission and approval
- No hidden costs or payroll deductions for our services
- Option to be engaged on a Pty Ltd basis (conditions apply)
- Regular contact with IT consultants throughout the duration of your assignment

**What you need to do now**

For further information about this role, please contact:
Caitlin Bills

Recruitment Partner

(07) 3243 3044

If this role isn’t quite right for you, but you are looking for similar Service Desk Business Support roles in Brisbane, the Gold Coast, or Regional Queensland please contact us for a confidential discussion on your career.

**LHS 297508** #2660023

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