Service Desk Analyst

2 weeks ago

Norwest Business Park, Australia Greenstone Full time

**Service Desk Analyst**

**12 Month Contract Opportunity****:

- Full Time**
- **_Are you passionate about IT and hold great problem solving skills?_**:

- **_Opportunity to work closely with a team of Service Delivery & Technology professionals providing customer centric IT support_**:

- **_Provide Level 1 support to the business and manage internal/external stakeholder relationships_**

**The Opportunity**

Our Service Desk Analyst will be the first point of contact for end users requiring technical assistance. This role is responsible for providing telephone support, managing Service Desk queues, assisting with call retrievals, administrative tasks, assisting level 2 support and will display a level of high passion for customer service.

**What are we looking for?**
- A highly customer service focus and professional approach
- Excellent verbal and written communication skills
- An understanding of Microsoft Windows 10
- Experience with call recording systems such as Verint and Nortel.
- Active Directory basic knowledge
- Experience with Service Desk systems preferably Service Now
- Experience in monitoring systems -Daily health check of systems
- Understanding of ITIL principles.
- Pro-active in your approach to resolution
- Flexible - Ability to work in a roster environment (8 AM to 8 PM weekdays)
- Ability to multi-task, well organised and prioritising skills
- Administrative experience and good attention to detail

**Desirable**
- Office 365 - Creating and managing accounts and mailboxes
- MS Office - Full knowledge of office suites
- Basic understanding of infrastructure
- Finance experience

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