Account Executive

2 days ago

Melbourne, Australia Booking.com Full time

Role Description:
About Us:
Role Title: Account Executive - Melbourne

Key Responsibilities
- Responsible for a portfolio of partners, the first point of contact, answering questions and following up when needed.
- Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer our customers the best availability and competitive pricing) at property level.
- Identify new potential partner leads and pass these leads on for further follow up.
- Responsible for taking Customer Service escalations which relate to their managed portfolio and solving these in the most efficient manner for the business, partner and customer.
- Support the organization of events, such as workshops and webinars, for partners. Also expected to attend and participate in the partner events for their managed portfolio.

Communications with Stakeholders
- Accommodation partners
- Account Managers

Years of relevant Job Knowledge
- Basic Job Knowledge (2 - 5 years)

Requirements of Special knowledge/skills
- Solution oriented and results driven
- Strong work ethic; self-directed and resourceful
- Proactive, flexible and capable of working independently as well as working in a team
- Ability to prioritise own workload and efficiently manage their time
- Strong and engaging communication skills
- Ability to influence partners over the phone to implement suggestions
- Eye for accuracy and ability to be analytical
- Language: English written and verbal
- Has a full car driver's license for Australia
- Hybrid work arrangements - 40% in the office a week
- This role does not support relocation nor work visa sponsorship

Benefits & Perks - Global Impact, Personal Relevance
- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Application Process:

- Let’s go places together: How we Hire

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