Administration Manager

Dermatology Clinics Australia (DCA) is Brisbane's Centre of Excellence in Dermatology, led by world-renowned dermatologist Dr Shobhan Manoharan. We combine medical, surgical, laser, and cosmetic dermatology under one roof, with access to Australia's largest suite of state-of-the-art lasers and advanced treatments.

We are looking for an Administration Manager to lead and inspire our administration team, driving excellence in patient experience, administrative operations, and clinic growth.

This is a unique opportunity to step into a pivotal leadership role in one of Australia's most innovative Centre of Excellence and premium dermatology practices.

About the role

Dermatology Clinics Australia is seeking an experienced and dynamic Administration Manager to join our team in Newstead, Queensland. This full-time role will oversee the smooth running of our busy medical clinic, ensuring efficient administrative processes, full appointment books and exceptional patient experience.

What you'll be doing

• Manage all administrative operations and coordinating staff activities, leading an administration team who are responsible for scheduling appointments and maintaining patient records.
• Lead and develop a team of administrative and support staff, providing guidance, training, performance management and rostering
• Ensuring the smooth running of the administrative component of the clinic, including both in-clinic and in-person patient experience.
• Oversee the clinic's financial processes, such as billing, invoicing, and inventory management
• Implement and maintain policies and procedures to enhance operational efficiency
• Guide and motivate a team who are the primary point of contact for patients, addressing inquiries and resolving issues in a timely and professional manner
• Collaborate with the clinical team to ensure seamless coordination of patient care
• Assist with the implementation of new technologies and systems to improve clinic operations

• Ensuring that the appointment books remain full each day, coordinating activities such as

• confirming appointments

• obtaining deposits/payment for appointments
• engaging with new enquiries on the phone and email
• rebooking patients for their next appointment while in clinic
• following up any open quotes
• re-engaging patients who are due for their next appointment to develop long-term patient journey's in the clinic
• booking / confirming consulting and surgical lists
• ensuring all bookings are made correctly and no surgical lists are double booked

What we're looking for

• Minimum of 5 years' experience in a similar administrative or practice management role, preferably in a healthcare setting
• Strong interpersonal and communication skills, with the ability to effectively liaise with patients, staff, and other stakeholders
• Proficient in the use of medical practice management software and other office productivity tools
• Experience with medical software is required for this position
• Excellent organisational and problem-solving skills, with a proven track record of streamlining processes and improving efficiency
• Demonstrated leadership abilities, including the capacity to motivate and develop a team
• Familiarity with medical terminology, billing and coding, and regulatory compliance in the healthcare industry

About us

Dermatology Clinics Australia is a leading provider of specialised dermatological services in Queensland. With a focus on excellence in patient care, our team of highly skilled dermatologists and support staff are committed to delivering the best possible outcomes for our patients. As we continue to grow and expand our services, we are seeking talented individuals to join our dynamic and innovative organisation.

If you are an experienced Administration Manager with a passion for healthcare and a commitment to exceptional customer service, we encourage you to apply now.

Why You'll Love Working With Us

At DCA, you'll be working in one of the most advanced dermatology practices in the country. We're serious about excellence and passionate about skin. We work hard, celebrate success, and believe in creating an environment where our team feels energised to grow.

• Work with world-renowned dermatologists and industry leaders.
• Exposure to cutting-edge dermatology and the largest suite of lasers in Australia.
• A culture of care, connection, and growth.

This is more than a management role — it's a chance to make a lasting impact on patients, practitioners, and the future of skin health in Australia.

Interviews are taking place now, with the position to start in January 2026 — don't miss this chance to step into a leadership role at the forefront of dermatology in Australia.